“Ends looked split when they arrived . Won’t be buying bellami again , my hairstylist only promoted them for years and now she is switching extension companies as well . Product has been poor lately , my last extensions looked split ends when they arrived as well”
Hello Lindsay,
Thank you so much for sharing your experience with us. I want to sincerely apologize for the disappointment and frustration you've encountered—not just with this recent order, but also with your previous one. We understand how important it is to receive high-quality extensions, especially when you’ve placed your trust in BELLAMI over time and even recommended us to others.
It’s incredibly disheartening to hear that the extensions arrived with split ends and didn’t meet the standard you’ve come to expect. We take this feedback very seriously and would love the opportunity to look into this further and make things right.
If you’re open to it, please reach out to our Customer Service team at pro@bellami.com with the following details:
Order Information:
Your order number
Date of purchase
Installation date
Name of your stylist (Was it a BELLAMI Certified Stylist?)
Quality Concerns:
When did you first notice the issue?
A description of what you’re experiencing
Any modifications made to the extensions
Photos to Include:
Full length of the extensions
Close-ups of any areas of concern
Current installation (if still installed)
Hair Care Routine:
Products used for maintenance
Hot tools typically used
Washing frequency
Whether the hair is fully dried after washing
Typical styling routine
The more details you can provide, the better equipped we’ll be to assist you. We’re committed to ensuring you have the best possible experience with BELLAMI and would truly appreciate the chance to regain your trust.
Warmest regards,
Lizzie
