Rug Made From Recycled Material Kiah Cream/Taupe 160x230 cm Reviews

1 Rating 1 Reviews

About benuta.co.uk:

Our heart beats for carpets and home accessories. For us, home is the place that expresses our personality and individuality and invites us to feel good and relax. We believe that anyone and everyone can easily create such a place for themselves. That's why we do everything we can to support our customers with our products and an inspiring shopping experience.

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“The finish was very poor with big tufts sticking out of it in 7 places. I had to return it for a refund. I was also unhappy to receive a bill from DHL demanding that I pay customs duty. It took a long time to get a refund on the rug.”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your feedback! 💛 We’re truly sorry to hear that you were unexpectedly charged customs fees — that definitely shouldn’t have happened. Just to clarify: all purchases made through our store include VAT, and there should never be any additional customs charges upon delivery. If this does happen, it’s likely an error on the part of the parcel service, and we’re more than happy to help! Please don’t hesitate to reach out to our customer support team — we’ll make sure everything is sorted quickly, and of course, we’ll reimburse you for any incorrect charges. 🌟 We’re here for you and always happy to help! Warmest regards, benuta Team 💫

Posted 3 months ago