Rug Tacoma Beige/Brown 80x150 cm Reviews

1 Rating 1 Reviews

About benuta.co.uk:

Our heart beats for carpets and home accessories. For us, home is the place that expresses our personality and individuality and invites us to feel good and relax. We believe that anyone and everyone can easily create such a place for themselves. That's why we do everything we can to support our customers with our products and an inspiring shopping experience.

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“I’m deeply disappointed with my experience with Benuta. I ordered two beautiful rugs and waited over three weeks for delivery, only to receive an empty package. After contacting UPS, I reached out to Benuta’s customer service. Despite my frustration I still wanted the rugs I originally ordered. I repeatedly asked if I could repurchase them at the same price, as they were no longer on sale and I couldn't afford to buy them at their original price. However, Benuta ignored this request multiple times and instead processed a refund without addressing the issue. It’s incomprehensible that I had to wait so long, only to be left without my rugs and a fair solution. This experience has left me with a strong sense of disappointment and distrust towards both Benuta and UPS. The only good thing here is that I was promised at least a full refund, but so far the money has not appeared in the account.”

Helpful Report

Posted 1 year ago