“I've used Bertie and Jack a few times and each time their customer service has always been excellent. However, this time they have even excelled their usual excellent customer service! My friend wanted 2 more pictures for her birthday and sent me a screen shot of the ones she wanted. She chose these from an old article on the internet but they were not current stock available by Bertie and Jack. I emailed them and sent them the pictures and they kindly provided the exact ones requested - my friend was so pleased. I will definitely be buying from them again in the future.”
“Great customer service, I left it last minute to order, I e-mailed them to ask if it was too late for delivery and they went above and beyond to make sure I had the present in time for a wedding, thank you so much!”
“My husband has one of 4 elephants with Thames map where we used to live, "The Birch Family", from our daughter for his 75th birthday which we love.......so we got one for hubbies' sister who's 80 and lives in Mozambique - one elephant with map of Moz. Just fab u lus and such a speedy delivery too! AND such a bargain too! We'll be back and spreading your word!! Many thanks X”
“Lovely, unique designs perfect for a wedding present for a very special couple. We went for 'always and forever' the elephants with world stamps background. Option for a little hand written message is fantastic as it can be made to be really personal. I happened to order when there was a flash sale on so even better but worth the money regardless. Came in a presentation box and I emailed to say I needed it for the wedding less than a week later and had an email the next day saying it had been made and delivered. Great service, love the product.”
“So happy with purchase. My daughter will be over the moon. She saw your stall in Bath and fell in love with the elephants. She will be so surprised and happy on Christmas morning! Thank you for great service and beautiful personalised product!”
