Bertie & Jack Reviews

Name: Bertie & Jack
Rating: 4.93

4.9 Rating 863 Reviews

99 %

of reviewers recommend Bertie & Jack

4.9

Based on 863 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Email:

hello@bertieandjack.co.uk

Location:

25 Frankland Close, Bath
Bath

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Bertie & Jack 5 star review on 8th August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After having bought 2 pieces of artwork and been given 1 by our daughter we thought we’d buy one for our daughter and son-in-law’s anniversary. Unfortunately a couple of hours after we’d ordered it complete with message I realised I’d put the wrong number anniversary on the message so I sent an email to that effect. As nobody responded to my email I looked everywhere for a contact number without success so I sent another email. Again there was no reply to this so we just had to hope that everything would be all right. When it arrived we could see it was the wrong number so my husband had to take it apart and alter it as best he could. Not very pleased to spend £50 on a gift and for it to be wrong! Why no contact number?”

Helpful Report

Posted 3 years ago

Hi Melanie, We are so sorry about this - let me look into what's gone wrong here. Leave it with me and I'll come back to you with a resolution. So sorry for the issues with your order, it's not how usual style - I promise. Emma

Posted 3 years ago

Hi Melanie, I've looked into the emails and we replied on the 13th August - perhaps it went to your spam folder? Emma

Posted 3 years ago

“Loved the picture for our new Granddaughter and her proud parents”

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Posted 3 years ago

Congratulations on the arrival of your new Granddaughter. Emma & Becky x

Posted 3 years ago

“So pleased with my purchase. It’s an engagement gift for my nephew and I know him and his fiancée will love it. Would definitely order again and recommend to family and friends. Thank you so much Bertie & Jack”

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Posted 3 years ago

“I am very happy with our purchases from Bertie & Jack! We had one print already and wanted another one in a matching pattern but it wasn't on their website. I contacted them and they were able to make us one in the print we wanted. We also bought a replacement frame for our original print because I dropped it decorating (oops). Delighted with the level of service and the products themselves.”

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Posted 3 years ago

“I am very pleased with our picture. Lovely quality and service was excellent as the pattern I liked didnt appear available. I asked and luckily they were able to find enough so thank you 10/10.We've ordered one as a wedding present as we love the personal message you can add.”

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Posted 3 years ago

“Fabulous service in these covid times.”

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Posted 3 years ago

“Absolutely delighted with the picture I purchased for my wife. The service was first class . I could not be happier Thank you”

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Posted 3 years ago

“Gorgeous products. Easy to negotiate website. Prompt service.”

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Posted 3 years ago

“I bought Happy days as a present for a very good friend for her 60th birthday. I was delighted with the artwork and my friend loved it. I would have no hesitation in purchasing another of your excellent products.”

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Posted 3 years ago

“Perfect item. I used the image of a family of 4 bears to let my husband know I was pregnant for the second time. It’s such a perfect memento for that occasion. Delivery was really quick and communication excellent.”

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Posted 3 years ago

“Another fabulous picture from Bertie and Jack. I had a special request to make and the finished product was perfect. Great advice given. Speedy delivery too. Thanks so much x”

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Posted 3 years ago

“Bought as a gift, arrived very quickly and receipient very happy with it”

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Posted 3 years ago

“I bought my friend a Bertie & Jack frame after she had her third child and a very tough year. It’s gorgeous and she loves it! Outstanding quality and a worthwhile investment. Thank-you!”

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Posted 3 years ago

“Gave this gift to my sister and husband for Christmas they absolutely loved. They wanted to know all about the company and what else you did. 5 Stars all round.”

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Posted 3 years ago

“Lovely, lovely gift! It arrived super quick and was very safely packaged for its journey through the mail!”

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Posted 3 years ago

“Great customer service. Very flexible and was able to order exactly what I wanted by emailing direct. Also, the order arrived very quickly. Thank you”

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Posted 3 years ago

“Much appreciated gift for the birth of a second child. Becky was very helpful with my queries and the item was sent quickly.”

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Posted 3 years ago

“Absolutely beautiful picture!!!!!”

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Posted 3 years ago

“Beautiful prints delivered very compact and safe.”

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Posted 4 years ago

“my sister bought us " together for donkeys years" for our diamond anniversary which we loved...our purchase.was a personalised picture of"Happy Days" so thrilled with it...superb service.would deffo use your sevice again without hesitation.highly recommended.Thank You.”

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Posted 4 years ago

Bertie & Jack is rated 4.9 based on 863 reviews