Bertie & Jack Reviews

Name: Bertie & Jack
Rating: 4.93

4.9 Rating 863 Reviews

99 %

of reviewers recommend Bertie & Jack

4.9

Based on 863 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Email:

hello@bertieandjack.co.uk

Location:

25 Frankland Close, Bath
Bath

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Bertie & Jack 5 star review on 8th August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After having bought 2 pieces of artwork and been given 1 by our daughter we thought we’d buy one for our daughter and son-in-law’s anniversary. Unfortunately a couple of hours after we’d ordered it complete with message I realised I’d put the wrong number anniversary on the message so I sent an email to that effect. As nobody responded to my email I looked everywhere for a contact number without success so I sent another email. Again there was no reply to this so we just had to hope that everything would be all right. When it arrived we could see it was the wrong number so my husband had to take it apart and alter it as best he could. Not very pleased to spend £50 on a gift and for it to be wrong! Why no contact number?”

Helpful Report

Posted 2 years ago

Hi Melanie, We are so sorry about this - let me look into what's gone wrong here. Leave it with me and I'll come back to you with a resolution. So sorry for the issues with your order, it's not how usual style - I promise. Emma

Posted 2 years ago

Hi Melanie, I've looked into the emails and we replied on the 13th August - perhaps it went to your spam folder? Emma

Posted 2 years ago

“I have not received my product and I have messaged you to find out why.”

Helpful Report

Posted 6 years ago

Hi Karen, I've just replied via email and Facebook and we'll get a replacement into the post ASAP. Your artwork was dispatched, but it looks like it has been lost en-route. And apologies for the delay in getting back to you - we tend to step away from our desks over the weekend. Best wishes, Ellen

Posted 6 years ago

Bertie & Jack is rated 4.9 based on 863 reviews