Bertie & Jack Reviews

Name: Bertie & Jack
Rating: 4.93

4.9 Rating 863 Reviews

99 %

of reviewers recommend Bertie & Jack

4.9

Based on 863 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Email:

hello@bertieandjack.co.uk

Location:

25 Frankland Close, Bath
Bath

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Bertie & Jack 5 star review on 8th August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing artwork as ever but let down by a cheap frame. Not sure when the switch was made from the glass nice quality frames to the plastic ones but the new type frame next to my old style one doesn’t look as nice In my opinion”

Helpful Report

Posted 4 years ago

So sorry to hear you aren't 100% happy - we strive to be the best we can. Would you like us to send you a replacement glass frame? We have been using acrylic for our website orders, as we were experiencing breakages with the glass. Look forward to hearing from you, Emma & Becky

Posted 4 years ago

“I'm happy with the art work itself very cute design looks great. It was the frame I wasn't as happy with. I thought it would be glass but it's plastic front, and the board holding it in the back is abit loose, so dust easily gets onto the inside of the plastic.”

Helpful Report

Posted 6 years ago

Hi Cameron, Thanks so much for the feedback and we're so sorry that you were disappointed with the quality of the frame. We do mention in our FAQs (which I guess if you didn't go looking for you wouldn't see!) that we use a quality plexiglass rather than glass for our website products in order to keep the artworks safe in transit. In the past, we have had a lot of breakages when sending glass frames however carefully packaged.

Posted 6 years ago

“Corner came bent and crumpled otherwise was good”

Helpful Report

Posted 7 years ago

We're really sorry to hear that! If you want to email us at hello@bertieandjack.co.uk, we would be more than happy to post a replacement mount out to you. Best wishes, Bertie & Jack.

Posted 7 years ago

“I feel mislead over it being frameless, as it asked me what colour frame I wanted!”

Helpful Report

Posted 7 years ago

Hi Barry, We're so sorry you feel misled. There should have been 3 options in the drop down tab for you to choose from - white frame; black frame; and no frame. We have emailed you to say that we can supply an empty frame - I don't know if you have received the email? If this is of interest, please do get in touch by emailing hello@bertieandjack.co.uk. Best wishes, Ellen

Posted 7 years ago

“What a fabulous bundle of goodies and at such an amazing value. I am absolutely thrilled with my purchase!”

Helpful Report

Posted 7 years ago

Thanks for the lovely review Paula. We really do appreciate your kind words.

Posted 7 years ago

Bertie & Jack is rated 4.9 based on 863 reviews