Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!
“It didn't work at all. I hope I will be able to return the item, although it was installed. The installation is just attacking wires to the water heater. Return policy is not allowing return of installed items?”
Hello Igor,
Defective items are eligible for return. Our policy on installed items for working items that have been used, and a customer changes their mind or realizes they wanted a larger water heater. We simply dont want used items that work back. Thanks!
“This must have been the worst device and software combo I have ever purchased. At this point the WiFi no longer works at all even after factory reset and the recirculating pump runs every five minutes. The 2.0 app checks user name and password but does not send out the token confirmation email. Hours and hours of frustration, worthless equipment and high energy bills.”
“I ordered a replacement Control-R module. The original one failed 3 weeks after the 1 year warrantee. The new unit arrived as promised and is working now.
Big Frog company is good and provides the parts quickly. I go to them 1st with items needed to support the Rinnai water heater or wireless connections.”
“There are alot of negative reviews for this controler out there. Before purchasing I called Rinnai to discuss. The negative reviews are from before they overhauled the app spring '18. Rinnai said they had resolved all of the issues with the latest app overhaul, so I went for it.
I just installed the Control-R. As a DIY homeowner the installation was extremely quick and easy. The app is intuitive and gives me more control over my recirc pump which is exactly what I was looking for. The only negative I can think of is I wish this control would have come in the box with the RUR98iN.”
“Cannot rate this product high. This unit is not compatible with the existing wired controller, so it's an either or situation. You lose the ability to do programmed/timed recirculation with the wifi module - which is a huge down side. The installation was very quriky and I had to do it on multiple devices before it actually worked correctly. The app is very basic, and some of the features never worked right (like getting maintenance code status). Sorry Rinnai, but this one is a dud!”
