“Took me several hours to put this darn thing together, with no Directions, Had to keep, Back tracking, and Do Over, The House looks good, after completion, I have Purple Martins Moving in today”
Hi Tony,
We completely hear you, and we're sorry the assembly experience was so frustrating! You're not alone in that feedback — we had moved our instructions to a QR code on the box, but based on responses like yours, we've gone back to including a paper manual in every box. We hope that makes things much easier for future builders!
But Purple Martins moving in on day one?! 🐦 That might just be the ultimate reward for all those hours of hard work. We're so glad the house looks great and that your new tenants apparently agree. Thank you for sticking with it — and for sharing both the honest feedback and the happy ending!
Best regards,
Birds Choice Team
“Package came without instructions and I had to call forn help. The associate was very kind andnhelpful and direted me to the proper link for instruction download. The instructions could have been clearer but I was able to get it properly assembled.”
Hi Al,
Thank you so much for taking the time to share your experience! We're sorry the instructions weren't included in your package — that's not the experience we want for our customers, and we'll look into how that happened.
We're really glad our associate was able to help point you in the right direction, and we'll pass along your kind words to the team! Your feedback about the instructions being difficult to follow is also very helpful — we're always looking to improve, and we'll take a closer look at how we can make them clearer.
We hope you're enjoying your new product, and please don't hesitate to reach out if you ever need anything. Happy birding!
Kind regards,
Birds Choice Team
“I set up a table and laid out the pieces near the instructions. At this point I have not begun to assemble the house but I am very impressed by the pieces and the plan which I intend to follow in the coming weeks. Thanks for reaching out to me.”
Hi David,
We’re glad to hear you’re impressed with the quality of the materials and the design. It sounds like you’re well-prepared for assembly, and we’re confident you’ll enjoy putting the house together — and seeing it in use once it’s up!
If you have any questions during assembly, please don’t hesitate to reach out. We’re always happy to help.
Thank you for Choosing Birds Choice!
“Assembling is extremely cumbersome. The size of nuts and bolts are ridiculously small. Having said that, the house is beautiful and looks great on our roof. Awaiting swallows to move in!!!”
“Well I can understand why yall charge $80.00 to assemble this birdhouse. Really nice design and relatively easy to put up. If you assemble it yourself watch out for sharp edges they will get you. On the instructions better photographs would be much appreciated and help with assembly and keep from having to disassemble and reassembling. Very nice birdhouse though, just give yourself plenty of time to assemble.”
“I am upset , the purple Martin House I ordered has a missing panel. It is all put together but we are waiting to finish it. They said the panel should be here by Thursday & it still not here.”
