“Loved the biscuit - it was a gift for my daughter.
I’m really sorry to say that the head had broken away from the body.
It won’t put me off using you again
Packaging was excellent”
“Although the biscuit was decorated, it arrived broken. As a present for a pregnant friend of mine who has suffered multiple miscarriages, it wasn’t ideal to give her a stalk with a broken neck!”
Hi Anna,
Thank you so much for your feedback.
I am so sorry to hear that your biscuit arrived broken. This is really disappointing to hear and isn't the kind of experience we want our customers to have.
A member of our Biscuit Happiness team will be in contact with you shortly to discuss this further.
Thank you and Kindest Regards,
Biscuiteers x
