“I ’ve bought this company years ago and it was great. Unfortunately, the high-quality biscuits from those days are gone. Now these are just below average and not the scrumptious delights they once were. Would not recommend.”
Good Afternoon, Thank you for taking the time to leave us a review. I am so sorry to hear that you were not happy with the taste of our Personalised I Love You Card. This is really disappointing to hear as we believe the taste and quality of our biscuits has only improved with time. We would really like to fix this for you so a member of our customer service team will be in contact with you shortly to discuss this further. Thank you and Kindest Regards, Biscuiteers x
“Cute little greeting! Bought a personalised biscuit with a little greeting as a surprise to cheer up my boyfriend, who is unwell... he was very touched. People who complain they’re ‘small’, the point is it’s a sweet gift and yes you could buy ten packs of chocolate digestives but it wouldn’t have the same thoughtful effect!”
Dear Catriona Reynolds
Thank you so much for leaving a review. I'm sorry you were not satisfied with our delivery service, having tracked your order it looks like Royal Mail did deliver your item on your selected delivery date, therefore, a member of our customer service team will be in contact with you to discuss this further.
Thank you and Kindest Regards
Biscuiteers
Posted 7 years ago
Hi Catriona, we are so sorry to hear that. I believe that a member of our Customer Service have been in touch with you about this. If there is anything else we can help you with please don't hesitate to contact the Biscuiteers customer service team via yum@biscuiteers.com. The Biscuiteers x
“Ordered it to arrive on Friday, to a work address and delivery was attempted on a Saturday - when not open.
Got it in the end to a good standard but it was sadly too late.”
“I ordered this for my girlfriend and she loved it, came on time and looked great! She also let me taste abit too! It's so good to taste and look at, will be buying more!”
