“The biscuits arrived very quickly and in good condition. Unfortunately I feel that the cost of £25 for three biscuits was definitely overpriced considering the quality of the biscuit under the icing and would not buy again.”
Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our production team for you.
All our biscuits are lovingly baked and hand-iced by artists in London, and we consider them very much a luxury gift. We think that our prices reflect the products' uniqueness and hand-made quality.
Many thanks again and kind regards,
Biscuiteers x
“I’ve had many biscuits from biscuiteers
For myself and friends/family..all totally delicious!
These biscuits looked really good but the taste was different from all
My other orders.. I think the recipe has changed they were dry and tasteless
and for the price I would expect better!”
Thank you so much for your feedback.
I am so sorry to hear that the biscuits didn't taste as they should. This is so disappointing to hear!
A member of our customer services team will be in touch with you shortly regarding this.
Thank you and Kindest Regards, Biscuiteers x
“Biscuits arrived rather beaten up with much of the icing chipped off and floating around in the box. Rather disappointing after many previous lovely purchases.”
Thank you so much for your feedback.
I am so sorry to hear that your biscuit arrived broken. This is really disappointing to hear and isn't the kind of experience we want our customers to have.
A member of our Biscuit Happiness team will be in contact with you shortly to discuss this further.
Thank you and Kindest Regards,
Biscuiteers
“The items are very pretty, however they arrived damaged on both occasions, with exactly the same problem occurring, the cherry biscuit was loose and the leaf had snapped off.”
Thank you so much for your feedback.
I am so sorry to hear that your biscuit arrived broken. This is really disappointing to hear and isn't the kind of experience we want our customers to have.
A member of our Biscuit Happiness team will be in contact with you shortly to discuss this further.
Thank you and Kindest Regards,
Biscuiteers
