“Absolutely beautifully decorated and delicious to eat biscuits. Delivered promptly, undamaged and in a very attractive box. So impressed will now use as a go to gift option in the future.”
“I ordered this on 30/11/20 to be delivered on 30/12/20?for friends birthday on 31/12/20 disappointed to find it was delivered yesterday! I know there has been delays over Xmas but not impressed”
Hi Jane
Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. Unfortunately Royal Mail are and have been experiencing severe delays but we can see it has now been delivered and we hope it was enjoyed once received.
Thank you and Kindest Regards, Biscuiteers x
“Although the biscuits were well received, as the purchaser I was very disappointed that although ordered on 15/12 for delivery in London on 19/12, they did not arrive until 23rd. Your website warned about Royal Mail delivery delays but this was not a mail delay as I had a message from Biscuiteers on 22/12 saying they had been dispatched and they were duly delivered the following day. If I had been warned that your own production may be delayed I would have chosen a gift from elsewhere.”
Hey Patricia,
Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our production team.
I am really sorry to hear your order did not arrive when expected, this is not what we wish any of our customers to experience.
Biscuiteers xx
“Lovely product but only despatched on the day I requested delivery so arrived 3 days after the recipients birthday. Disappointing as I ordered 2 weeks ahead.”
Hey,
Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our production team.
I am really sorry to hear your order did not arrive when expected, this is not what we wish any of our customers to experience.
A member of our team will be in contact with you to resolve this.
Biscuiteers xx
Hi Sharon,
Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x
