“Gave this as a thank you to a friend who loves G&T's. She loved the presentation and decoration and said the huge bonus of course, is that they taste delicious! Great service from my end.”
“I was gifted a tin for my birthday this year in February, and was delighted, so much so that I ordered the G and T box for a friend in hospital. When she opened it and tried the biscuits we were both underwhelmed as the biscuits had no real flavour and were not ‘crisp’, also, whilst the icing was beautifully done it had no taste either. Disappointed”
Hi Ruth,
Thank you so much for the review.
We are sorry to hear that you and your friend both were left feeling disappointed with the G&T biscuits you ordered.
We take every care throughout the biscuit-making process to ensure the taste and texture are of the highest standard. We also have rigorous checks in place to ensure the biscuits are at their freshest when they leave us. All of our biscuits are handmade and then hand-iced by our team on the premises and sent out from us directly. Our biscuits are our own unique recipe, based upon a traditional twice baked English style biscuits. Its texture is somewhere between the snap of a gingerbread and the crumble of a shortbread.
I can see that someone from our Biscuit Happiness team has since been in touch to discuss this further with you.
Kindest of regards,
Biscuiteers x
“I bought these for a friend who has recently had an operation and who can't drink her favourite tipple due to medication. She said these gorgeous biscuits were a great pick me up and made her smile while she was feeling a little under the weather”
Hello, Thank you so much for your feedback. I am so sorry that you didn't enjoy the taste of our biscuits, this is very rare to hear and a member of our Biscuit Happiness team will be in contact with you to discuss this further. Thank you and Kindest Regards, Biscuiteers x
“The biscuits and gift are lovely but the experience as a whole was a disappointment. The gift was delivered the day after I asked for it to be, and when I asked on Twitter why this was, I received no reply. This customer service is poor. The products are amazing but you need to up your game with the service levels. I've used you several times and this is not acceptable when I'm spending so much money for a superior gift.”
Hello, Thank you so much for taking the time to leave a review. We are so sorry your item did not arrive on the day you selected at checkout. We do say with our Royal Mail tracked service that this is not a guaranteed service and there is a chance it can be delivered the next working day after the date you select at checkout. We do try to make this clear on our website and on customers order confirmations, so I do apologise if you didn't see this. It looks like we might have been out of office when you initially tweeted so I'm so sorry you didn't receive an instant response and I hope the recipients enjoyed their gift! Thank you and Kindest Regards, Biscuiteers x
