Hey,
Thank you so much for leaving a review and for sharing your feedback, I am really sorry to hear that order was broken and not as it should be, this is not the experience we wish our customers to have
A member of our team will be in contact with you very soon.
Many thanks again and kind regards,
Biscuiteers x
“Great biscuits! Quick delivery! This is my 5th order (sent as different presents to friends) and all biscuits have arrived on time and in one piece. Thank you!”
“Advertised as a valentines gift and despite ordering weeks in advance it was delivered late. Read the small print, they don't guarantee delivery and for some reason don't send it early to parcel force! Very disappointing”
Hello, Thank you so much for taking the time to leave a review. I'm so sorry that you are disappointed with our delivery service. We do try to make it clear at checkout and on customer's order confirmation emails that with our Royal Mail delivery service 95% of deliveries will be made on your chosen date (Mon-Sat excluding Bank Holidays), the remaining 5% will be delivered the following day. We do offer a courier nominated day delivery service which is guaranteed if you did need your order delivered on a specific date. Having tracked your order, I can see that the recipient did receive their gift so I hope they have enjoyed this. We're so sorry for any inconvenience this may have caused you. Thank you and Kindest Regards. Biscuiteers x
