Hello Elaine,
Thank you for taking the time to leave us a review.
We're so sorry to hear you were disappointed with your personalised teapot biscuit box. We do try to make it clear on the product page, though images and a description that this is a biscuit box that comes in a white, illustrated gift box. We're so sorry for the confusion here and we will be passing your comments onto the relevant people here at Biscuiteers.
Thank you and Kindest Regards
Biscuiteers x
“My mother in Law loved her biscuits and even wanted to frame them and not eat them as they looked so good! Thank you for excellent, reliable service and for bringing a smile to her face.”
“Worst customer experience ever received, did not arrive on day specified or even the next day, had to pay £2 to get the parcel despite paying for next day delivery, lack of response from emails sent”
Good Morning Lorraine, Thank you for taking the time to leave a review. We are so sorry for the experience you have had whilst shopping with us, I can assure you this is not our usual standard of service and we really do apologise. I believe a member of our customer service team has been in contact with you to resolve this for you. Thank you and Kindest Regards, Biscuiteers x
“I couldn’t wait for these to arrive as they looked great on the picture, and they certainly didn’t disappoint when they arrived. My only criticism is that some of the icing has come away from the outline of one of the cups. For £20, I would have expected perfection. Maybe it’s the packaging that needs looking at or the delivery method.”
