“Unfortunately, despite a ‘phonecall to check and an email confirmation from Biscuiteers, the order I made was incorrectly fulfilled. I specifically asked for the biscuits to be iced MR and MR for my friends who have just got married and Biscuiteers still sent MR and MRS. Not acceptable. Not professional. Very disappointing.... and no reply to my email complaint.”
Hi Claire,
Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the incorrect items of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x
“I received Mrs & Mrs for my wedding anniversary rather than Mr & Mrs. The biscuits were late and tasted rather stale. Initially I was told that I had received what I ordered, it was then looked into further and admitted that the fault was on the ordering site. As the anniversary had passed I requested a refund but was told that I could only receive a credit note or replacement biscuits. Not great customer service at all.”
Hi Paula,
Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our product development team. All our biscuits are lovingly baked and hand-iced by artists in London, and we consider them very much a luxury gift. Many thanks and kind regards, Biscuiteers x
“Sent as a wedding gift and the couple were delighted. Looking at a photo they sent me the biscuits look a bit smaller than I would have imagined but they looked good, tasted good, arrived in packaging undamaged and also on the day that I had asked for.”
Hi,
Thank you so much for your feedback. I am so sorry to hear that the biscuit didn't appear as it should.
This is so disappointing to hear! I can see a member of our customer services team has been in touch with you regarding this.
Thank you and Kindest Regards, Biscuiteers x
