“The bag was lovely but we were very disappointed to find when delivered, the box it was sent in was heavily damaged and crushed in on one side. Upon opening the package, the tin was fine but the bag was crushed and was torn where the corners of the tin touched it. Perhaps ship the bag folded in the package separately so customers can put it in the bag themselves after shipment.”
Thank you so much for your feedback.
I am so sorry to hear that your order was damaged in transit. This is so disappointing to hear!
A member of our customer services team will be in touch with you shortly regarding this.
Thank you and Kindest Regards, Biscuiteers x
