“Biscuiteers are mostly great in terms of product quality and the love they put into what they do - but if you send me an email asking me to review a product that hasn't yet arrived with no explanation, I'm afraid you've earned yourself a poor review. 24 hour delivery shouldn't be claimed if the dispatch to Royal Mail takes an infinite, undisclosed amount of time. Sorry, I know it's not often the case!”
Hi Ben,
Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this.
Thank you and Kindest Regards, Biscuiteers x
