“The birthday biscuits reached their American recipient quickly and all complete. the birthday boy (70th personalised !!) thought they were wonderful and we think they look, taste and are made to be as delicious as you can possibly hope”
“Great pressie with the personalised message.
Straightforward to choose, order and pay - with good service.
Biscuiteers are a bit pricey but a lovely gift to receive with the tin as a keep-sake.”
“Such fantastic service and biscuits. I missed the 1pm next day cutoff and emailed the customer service team, who assured me that they could get the biscuits delivered the next day for me anyway.
The personalised biscuits arrived in a beautiful tin and looked fantastic - my mum was so pleased! I'll definitely be ordering again.”
“I am not sure why I you are telling me what I can and cannot write about in the review? I am a previously delighted customer who has recommended your services far and wide. On this occasion I have been very let down by your delivery. I placed my order well in advance and you despatched the order 30 Nov for my mother's birthday on 2 Dec. However, the parcel only arrived on 3 Dec, so my mother was left empty handed on her birthday, as I was abroad on the day. I don't thank Biscuiteers at all for being let down, and I am very disappointed indeed. How hard is it in this day and age to actually get deliveries made on the right day? NOT HARD AT ALL. And if it is....then you are using the wrong logistics people. Furious.”
Hi Nicolette,
We are really sorry to hear you feel let down by the service provided and this is certainly not what we intended. I can completely understand the upset caused by the item arriving later than anticipated. We are going to get in touch via email to try and resolve the disappointed caused by this experience.
The Biscuiteers.
“I'm always very happy with my Biscuiteers orders (as are recipients!) but unfortunately this one was a little below par. I'd sent the personalised birthday tin to my brother for his 30th and apparently a number of biscuits arrived broken and much of the icing had come off the main "message" biscuit, which meant the message couldn't be read. I'm a fairly regular customer and, whilst this wouldn't put me off buying again, I was quite disappointed!”
Hi Karishma,
Thank you for your comments. We are sorry to hear that the biscuits arrived damaged. We will be in contact via email shortly.
The Biscuiteers
