“They look like a beautiful gift but they are for christmas so not tried them yet! the only disappointment was that the lovely tin was slightly damaged during delivery.”
“I was a bit disappointed that the tin was dented when I opened the padded packaging. This was a gift for a client and it looked a bit bashed around. I can send a photo if you need evidence.”
Hi Nicki, We are so sorry to hear this. We have spent a lot of time getting our packaging right so we can avoid breakages. On the rare occasion when our parcels are mis-handled we have a policy where we replace immediately, we certainly don't want anyone to be left with a damage product, especially as it is a gift! If you haven’t already do get in touch with yum@biscuiteers.com and our team will happily assist you. The Biscuiteers x
