“the recipient reported some of the biscuits were broken and there was a message in them saying happy ghostly halloween even though they were for an anniversary- i think another order was confused with this one. a shame as normally people are very impressed with them.”
Hello, thank you so much for taking the time to leave us a review. We're so sorry that a few of the biscuits arrived damaged, this is really disappointing, particularly as the item was a gift. We have spent a lot of time perfecting our packaging to make sure our items arrive in a perfect condition so I am so sorry this was not the case. A member of our customer service team will be in contact with you to discuss this further. Regarding the gift message, I have checked your order and it does look like a Halloween themed gift message has been entered and this would also correspond with your order confirmation email as well. We will be in touch shortly, Kindest Regards, Biscuiteers x
“Superb present. The bride and groom were absolutely thrilled. The box is a beautiful keepsake and the biscuits were beautifully presented. Would definitely purchase again.”
“Absolutely loved it. Going to a good friends wedding in August and wanted a different present. I'm sure no one else will have got this, unless they have discovered your website!!!!!”
“It arrived 4 days late after we paid for next day delivery and when we called up to complain/find out where it was the phone rang out every time. When we did eventually get through no compensation was offered, not even the extra £s we had spent on the next day delivery. Really disappointed.”
