Hi Christine,
We really appreciate you taking the time to leave us your review and kind words. It means a lot to the whole team, and we’d love to have you back very soon.
Sincerely,
Jake from Bloomeroo
Hi Christine,
We really appreciate you taking the time to leave us your review and kind words. It means a lot to the whole team, and we’d love to have you back very soon.
Sincerely,
Jake from Bloomeroo
“I was disappointed that the flowers my sister received were not at all what the picture showed. I understand flowers are seasonal, but you can’t advertise “Pretty in Pink” when the flowers were mostly white! Also the bouquet looked haphazardly put together and smaller than advertised.
I complained online and was offered a 15% off discount which I declined as I will not be using again. They then offered to send an apology bouquet which I accepted. I got this sent to my sister. I asked if they could put more pink but was told it was more a free flow bouquet. So while I was disappointed the product did not match the description or expectations, I appreciate them trying to resolve my complaint.
I have attached a photo of what my sister received.”
Hi Sonja,
Thanks so much for writing this review. I'm so sorry about the issue with the order that your sister received — when we saw you raised this via email, we put our team on it to rectify the issue. We understand that it may not completely make up for the frustration and appreciate this feedback that will help us improve going forward. Please know that comments are invaluable to us and we will take them into consideration and we hope to have the opportunity to serve you better in the future.
Sincerely,
Jake from Bloomeroo
“I was disappointed that the flowers my sister received were not at all what the picture showed. I understand flowers are seasonal, but you can’t advertise “Pretty in Pink” when the flowers were mostly white! Also the bouquet looked haphazardly put together and smaller than advertised.
I complained online and was offered a 15% off discount which I declined as I will not be using again. They then offered to send an apology bouquet which I accepted. I got this sent to my sister. I asked if they could put more pink but was told it was more a free flow bouquet. So while I was disappointed the product did not match the description or expectations, I appreciate them trying to resolve my complaint.
I have attached a photo of what my sister received.”
Hi Sonja,
Thanks so much for writing this review. I'm so sorry about the issue with the order that your sister received — when we saw you raised this via email, we put our team on it to rectify the issue. We understand that it may not completely make up for the frustration and appreciate this feedback that will help us improve going forward. Please know that comments are invaluable to us and we will take them into consideration and we hope to have the opportunity to serve you better in the future.
Sincerely,
Jake from Bloomeroo
Hi Kiri,
Thanks for this review. I’ll be sure to pass this on to the team –they'll be thrilled.
We look forward to serving you again soon!
Sincerely,
Jake from Bloomeroo
