Donjoy Performance Bionic Hinged Elbow Brace II Medium Reviews

3 Rating 1 Reviews

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“Product is excellent but unfortunately I ordered a medium which accordingly to the measurements should be my size but seems to be to small..”

Helpful Report

Posted 9 months ago

Hello Wayne, Thank you for your feedback. We're sorry to hear that the medium-sized product you ordered seems to be too small. We understand it can be frustrating when a product doesn't fit as expected. We're happy to exchange the product for you. Our exchange policy is 45 days, so you're still within the window. You can exchange the product for a different size or a different product altogether. For exchanges, we will pay for shipping both ways. Returns must be received in an as-new condition with their original packaging and will be inspected upon return. Please note that worn products (more than to judge suitability or fit) will not meet our return policy. Please allow time for returns to be received, checked, exchanged, and dispatched. If you have an urgent need for another size/colour/model, then please place a new order, and we'll process a full refund when your return arrives. To begin your exchange, please complete the details in our Returns Center. You will get email instructions soon after via email. Let me know if you have further questions!

Posted 9 months ago