Body Heal Reviews

Name: Body Heal
Address: PO Box 294, West Pennant Hills NSW 2125 Australia, West Pennant Hills
Rating: 4.79

4.8 Rating 2,269 Reviews

96 %

of reviewers recommend Body Heal

4.8

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Body Heal :

BodyHeal.com.au is your store for physiotherapy, sports injury and rehabilitative products. Whether your suffering from niggling pain or recovering from surgery we have products that can aid you.

Visit Website

Phone:

02 8006 0661

Email:

support@bodyheal.com.au

Location:

PO Box 294, West Pennant Hills NSW 2125 Australia
West Pennant Hills
2125

Body Heal 5 star review on 26th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered a plastic foot cover for my showering after a foot operation. however, you delivered it to a local post office instead of leaving it at my front door. So fsr, have not been able to collect due to limited mobilit Will switch back to Amazon as they always leave parcel at front door. Why do you deliver to post office when you are delivering goods for people with limited mobility??? Definitely will not use your company again.”

Helpful Report

Posted 6 days ago

Hi Yvonne, We're sorry for the frustration and difficulty this has caused you, especially while you are recovering from surgery. We completely understand how a trip to the Post Office is the last thing you need when your mobility is limited. To answer your question, we always aim for door-to-door delivery. However, if a courier determines there isn't a 100% secure spot to leave the package hidden from the street, they redirect it to the Post Office to prevent it from being lost or stolen. Regarding your order: • Returns: If you are unable to collect the parcel, it will eventually be returned to us automatically by Australia Post. • Refund: As soon as the item arrives back at our warehouse, we will process a full refund for you so you don't have to worry about the return logistics yourself. We appreciate you trying an Australian company, and we are genuinely sorry we missed the mark this time. We wish you a very speedy recovery.

Posted 5 days ago

“I only received 1 of 2 items, had to wait a week despite paying for delivery in 1-2 days and item size is not as indicated in size guide. No reply to my email about only receiving one item, very disappointing.”

Helpful Report

Posted 2 weeks ago

Hi Eva, Thank you for your feedback, and please accept our apologies for the delivery delay and the missing item. This is not the level of service we strive to provide. After reviewing our inbox, we couldn’t locate any previous messages regarding your order. Regarding fit, we include detailed size guides on every product page, available in both the sizes section and the product details, to assist with your selection. However, we understand it didn’t meet your expectations this time, and we regret any inconvenience caused. We have reached out to you directly via email to resolve this matter promptly. You may choose to have your missing item express shipped (with a size exchange) or request a full refund. We look forward to your response so we can address this for you.

Posted 2 weeks ago

“Great product and perfectly used material. I recomend Body Heal. If you love your body Love BodyHeal.”

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Posted 1 month ago

Thank you so much for your kind words! We’re thrilled to hear that we met your expectations. Your recommendation truly means a lot to us.

Posted 1 month ago

“Always happy with our purchases, BodyHeal is an excellent company. My 95 year old mum loves only your IMAK arthritis knee sleeves 🌟”

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Posted 1 month ago

Thank you so much for your great review, Katrina! We’re thrilled to hear that your mum loves the IMAK arthritis knee sleeves and that you’re pleased with our products. Your kind words and support truly mean so much to us.

Posted 1 month ago

“Easy to use website, great products and super quick delivery! Highly recommend”

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Posted 1 month ago

Hi Robyn, thank you so much for your kind words! We’re delighted to hear you found the site user-friendly, loved the products, and were pleased with the speedy delivery. Your recommendation means a lot to us!

Posted 1 month ago

“I have already purchesed 2 pairs of Medi Doumed Open-Toe Pantyhouse Compression Stockings size L, and I can highly recomend them. The socks feel great and they improved my health and ability to stand for hours without tingling or pain shots through my legs.”

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Posted 5 months ago

Hi Victoria! We're glad to hear how much you love the Medi Doumed Open-Toe Pantyhouse Compression Stockings! It's fantastic that they've made such a positive difference in your comfort and well-being. Thank you for your recommendation!

Posted 5 months ago

“Excellent products. Many not available elsewhere. Good quality. Good service.”

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Posted 6 months ago

Hi there! We're thrilled to hear that you love our products and appreciate the quality and service we strive to provide. Thank you for your feedback!

Posted 6 months ago

“A little slow in delivery. The big issue as listed below, is that the sizing is way too small.”

Helpful Report

Posted 7 months ago

Hello Alan, we apologize for the delivery delay and sizing issue. We’ve refunded the $6.97 shipping cost for your order. As the large size is the largest available, we recommend returning the item for a refund if it doesn’t meet your needs. You can initiate the return through our Returns Center: https://www.bodyheal.com.au/tools/returns. For any questions or assistance, feel free to contact us.

Posted 7 months ago

“Product was fine but delivery took way too long. Had to purchase from another supplier as could not wait for delivery.”

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Posted 7 months ago

Hello, we sincerely apologize for the delay with your recent order and completely understand your decision to purchase from another supplier. The delay was due to our ongoing transition to a new warehouse, which unfortunately caused some unexpected disruptions in our shipping process. To compensate for the inconvenience, we have refunded your $6.97 shipping fee. We’re pleased to hear that the product itself met your expectations, and we truly value your feedback.

Posted 7 months ago

“...............”

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Posted 8 months ago

“It took a bit longer than expected to arrive. But the knee brace was worth the wait.”

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Posted 9 months ago

Hi Malcolm! We're so glad to hear that the knee brace was worth the wait. Thank you for your understanding and for sharing your positive experience with us!

Posted 9 months ago

“Deliveries were all marked up and sizes weren’t right very unhappy”

Helpful Report

Posted 9 months ago

Hi Nicole, thank you for your feedback. We apologize for any inconvenience regarding the shipping costs and sizing. Our shipping rates are determined by package weight, dimensions, destination, and the selected service to ensure safe and efficient delivery. To assist with accurate sizing, detailed size guides are available on each product page of our website. We understand that selecting the right size can be challenging, and regret that the sizes did not meet your expectations. We offer exchanges for the correct size or a refund upon return. Please visit our Returns Center at https://www.bodyheal.com.au/tools/returns to proceed.

Posted 9 months ago

“Came promptly and as advertised”

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Posted 10 months ago

Hi Ewan! We're so happy to hear that your order arrived promptly and as expected. Thank you for your feedback!

Posted 10 months ago

“Used your products several times. Excellent. Better price than in stores. Delivered time and cost also excellent Well done. Phil”

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Posted 10 months ago

Hi Phil! We're so glad to hear you're enjoying our products and found our prices to be better than in stores. Thank you for your kind words about our delivery as well. Your support means a lot to us!

Posted 10 months ago

“Excellent service, prompt with very good communication.”

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Posted 10 months ago

Hello Jenny, we’re thrilled to hear that we met your expectations. We appreciate you taking the time to share your experience with us!

Posted 10 months ago

“Fast delivery, quality product, easy transaction.”

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Posted 1 year ago

Hi there! We're delighted to hear you had a smooth transaction and are enjoying the quality of our product. Your feedback truly means a lot to us!

Posted 1 year ago

“Prompt delivery and great product. Thanks!”

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Posted 1 year ago

Hi there! We’re thrilled to hear about your positive experience with our products and services. Thank you for taking the time to share your feedback!

Posted 1 year ago

“Service was excellent. Arrival also good. Intend to order another one.”

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Posted 1 year ago

Hi Chris, we’re delighted to hear about your positive experience with our service! Thank you for sharing your feedback.

Posted 1 year ago

“I haven't received my order from you after receiving an email detailing the shipping. You replied that your warehouse was sending a replacement but have heard nothing further.”

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Posted 1 year ago

Hi Richard, we understand your concern regarding the delay in receiving your replacement, and we sincerely apologize for any inconvenience this may have caused. As mentioned in our emails, we promptly coordinated with our warehouse to process your replacement order. Currently, we are working diligently to clear all backlogs resulting from the recent holiday break. You will be notified as soon as your replacement has been shipped, along with the tracking information. We appreciate your patience and understanding.

Posted 1 year ago

“From timecof order service and information received was spot on all in timely manner Greatly appreciated🙂👍👌”

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Posted 1 year ago

Hi Stefano! We’re so pleased to hear that our service met your expectations. We appreciate your feedback!

Posted 1 year ago

Body Heal is rated 4.8 based on 2,269 reviews