Body Heal Reviews

Name: Body Heal
Address: PO Box 294, West Pennant Hills NSW 2125 Australia, West Pennant Hills
Rating: 4.79

4.8 Rating 2,288 Reviews

96 %

of reviewers recommend Body Heal

4.8

Based on 2,288 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Email

About Body Heal :

BodyHeal.com.au is your store for physiotherapy, sports injury and rehabilitative products. Whether your suffering from niggling pain or recovering from surgery we have products that can aid you.

Visit Website

Phone:

02 8006 0661

Email:

support@bodyheal.com.au

Location:

PO Box 294, West Pennant Hills NSW 2125 Australia
West Pennant Hills
2125

Body Heal 5 star review on 26th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely the the best service , the parcel was was ordered and delivered on day three it was exactly what I needed , and a little surprise gift as well . I couldn't believe it , WELL DONE”

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Posted 1 day ago

Hi David! We’re delighted to hear you’re happy with the service and that the delivery timeline and product met your expectations. Thank you for sharing your feedback!

Posted 1 day ago

“No worries all's good”

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Posted 1 week ago

Hi Maureen. We're glad that you're happy with your purchase! Thank you for sharing your feedback.

Posted 1 week ago

“I purchased an SIJ belt, and it has proven to be quite effective.”

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Posted 3 weeks ago

Hi there, we're glad to hear the Serola Sacroiliac Belt is proving effective for you. Thanks for sharing your feedback!

Posted 3 weeks ago

“Easy to order and my parcel arrived very quickly. Very happy thanks”

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Posted 1 month ago

“Excellent service”

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Posted 1 month ago

Hi! We’re so glad to hear you had a great experience with us. Thank you for taking the time to share your feedback!

Posted 1 month ago

“Very prompt great delivery”

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Posted 1 month ago

Hi Rosslyn, Thank you for taking the time to leave us a review! We are so glad to hear that you had a great experience with our prompt delivery. We truly appreciate your feedback and your support!

Posted 1 month ago

“I paid for 1-2 day express delivery and it took 5 days to arrive”

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Posted 1 month ago

Hi Darryl, We sincerely apologize for the delay in delivery and for not meeting the 1-2 day Express shipping timeframe. To make this right, we have refunded the $5 difference between Express and Standard shipping back to your original payment method. Thank you for bringing this to our attention, and we appreciate your feedback!

Posted 1 month ago

“Frustratingly the purchased item was not checked for completeness prior to despatch and was supplied incomplete. Service for returning and refund was good though this should not have been required and there was little point in asking for a replacement as the item requested, and the condition it was to treat, had passed.”

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Posted 1 month ago

Thank you for your follow-up and for sharing your thoughts with us. We understand your frustration. You are absolutely right that the item should have been checked for completeness before dispatch, so you wouldn't have to go through the return process in the first place. We appreciate your kind words regarding our return and refund service, though we agree it shouldn't have been necessary. Our goal is always to deliver a perfect order the first time, and I have shared your feedback directly with our warehouse team to ensure better quality checks are in place moving forward. Please let us know if there is anything else we can do for you.

Posted 1 month ago

“Great product, good fit, does what it claims, quick turnaround from purchase to delivery. What's not too like?”

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Posted 1 month ago

Hi Kathie! We're glad to hear you're happy with the products and services. Thanks for sharing your experience.

Posted 1 month ago

“My order arrive promptly and the compression gloves are very satisfactory. Thank you.”

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Posted 3 months ago

Hi Christine! We’re thrilled you’re satisfied with our products and services. Thank you for sharing your experience with us.

Posted 3 months ago

“I like the experience that I am getting an answer from a human, individually tailored to me, not the ususal bots jibbrish”

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Posted 3 months ago

Hi there! We are thrilled to hear that you had a positive experience with our support team. Thank you for taking the time to share your feedback!

Posted 3 months ago

“Its really usefull for my Achillis tendenitis”

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Posted 3 months ago

Hi Justin! We’re glad to hear that Body Heal is helping with your Achilles tendinitis. Thank you for sharing your experience with us.

Posted 3 months ago

“Item in stock, great communication and fast delivery.”

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Posted 3 months ago

Hi Tamarra! We’re so glad to hear you had a great experience with products and services. Thank you for taking the time to share your feedback!

Posted 3 months ago

“Excellent- great product and service”

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Posted 3 months ago

Hi Harold! We’re delighted to hear that you’re enjoying both our product and service. Thank you for taking the time to share your positive experience with us!

Posted 3 months ago

“The Item Purchased Achilles strap . The 2 rear silicon support are very ridged and after an hr or so causes pain on the Achille.. I had to pull them out and slice them in half placing the flat side facing the inside of the Support ... My recomendation is that that you use a softer more plyable silicon in the strap...”

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Posted 4 months ago

Hi John, we’re sorry to hear the rear silicone supports were uncomfortable for you. We appreciate the feedback and have shared your experience with our team. Please let us know if there’s anything else we can do to help in the meantime.

Posted 4 months ago

“After searching all over the internet for this product or something similar for my mild foot and big toe drop from 2 failed L4/L5 surgeries, I decided that this company and this product would be the best choice and suit my issues. I paid a little extra for express post and was pleasantly surprised when it actually got delivered on time within the first 2 days of ordering it. Follow up e-mails from the company letting me know where on transit it was very helpful as well. The product I received was in excellent condition and so far so good.”

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Posted 4 months ago

Hi Luke! We’re so glad to hear we met your expectations. Thank you for taking the time to share your experience with us!

Posted 4 months ago

“I found it really supportive which is exactly what I needed”

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Posted 4 months ago

“I have returned to Bodyheal after 6 years and their services have not diminished.Great range of products with excellent quality and the staff are prompt to respond to your questions it is refreshing to see a company value their customers.”

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Posted 4 months ago

Hi Alison! It’s wonderful to have you back with us after six years. We’re so glad to hear that our product range, quality, and service all met your expectations. Thank you for taking the time to share your feedback!

Posted 4 months ago

“Fast service and speedy delivery”

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Posted 5 months ago

Thank you for the feedback, Bryan! We’re thrilled to hear you’re happy with the fast service and speedy delivery.

Posted 5 months ago

“I ordered a plastic foot cover for my showering after a foot operation. however, you delivered it to a local post office instead of leaving it at my front door. So fsr, have not been able to collect due to limited mobilit Will switch back to Amazon as they always leave parcel at front door. Why do you deliver to post office when you are delivering goods for people with limited mobility??? Definitely will not use your company again.”

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Posted 6 months ago

Hi Yvonne, We're sorry for the frustration and difficulty this has caused you, especially while you are recovering from surgery. We completely understand how a trip to the Post Office is the last thing you need when your mobility is limited. To answer your question, we always aim for door-to-door delivery. However, if a courier determines there isn't a 100% secure spot to leave the package hidden from the street, they redirect it to the Post Office to prevent it from being lost or stolen. Regarding your order: • Returns: If you are unable to collect the parcel, it will eventually be returned to us automatically by Australia Post. • Refund: As soon as the item arrives back at our warehouse, we will process a full refund for you so you don't have to worry about the return logistics yourself. We appreciate you trying an Australian company, and we are genuinely sorry we missed the mark this time. We wish you a very speedy recovery.

Posted 6 months ago

Body Heal is rated 4.8 based on 2,288 reviews