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Body Heal Reviews

4.8 Rating 2,147 Reviews

96 %

of reviewers recommend Body Heal

Company Reviews

Product Reviews

4.8

Based on 2,147 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Body Heal :

BodyHeal.com.au is your store for physiotherapy, sports injury and rehabilitative products. Whether your suffering from niggling pain or recovering from surgery we have products that can aid you.

Visit Website

Phone:

02 8006 0661

Email:

support@bodyheal.com.au

Location:

PO Box 294, West Pennant Hills NSW 2125 Australia
West Pennant Hills
2125

Body Heal 5 star review on 12th March 2024

Body Heal 5 star review on 25th January 2024

Body Heal 5 star review on 9th October 2023

Body Heal 5 star review on 9th October 2023

Body Heal 5 star review on 9th October 2023

Body Heal 5 star review on 9th October 2023

Body Heal 5 star review on 30th June 2022

25

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Its surposed to be a support the bars that prevent limited movement are far to flexble”

Posted 3 weeks ago

Hi Peter, we're sorry to hear that the McDavid Lightweight Back Support 495 didn't meet your expectations. This back support is designed with flexible support stays to provide stability and support to the lower back while allowing for a comfortable range of motion. If the flexibility significantly affects the product's effectiveness, we can assist you in exchanging it for a different model or processing a return based on your preference. We aim to ensure you have the right product to meet your needs. We hope that one of these solutions will be helpful for you.

Posted 3 weeks ago

“Worst online shopping experience! Wrong items sent initially. I ordered a Large Left and was sent a Medium right Now BodyHeal is holding the correct item ransom until I return their incorrect item. Do yourself a favour Stay away!”

Posted 4 months ago

Hi David, We understand your frustration and apologize for the inconvenience caused by the incorrect item sent to you. We are working diligently to get the correct item to you as soon as possible. Upon receiving your concern, we immediately coordinated with the warehouse to process a replacement. However, the item is currently out of stock. We offered you three options: 1. Wait for the restock: We will place the item on backorder and dispatch your replacement immediately once it becomes available. 2. Request a refund 3. Choose an alternative replacement, as many other ankle braces are available. You can browse our website or contact us to find a suitable alternative. We did not receive your response regarding your preferred option, but we received another email stating that you received a second incorrect item. We responded to your email and requested a photo of the item but have not yet received a response. We have also received your request to have the incorrect item picked up by the courier. We are currently coordinating this with the warehouse and will update you as soon as we have more information. We understand the importance of addressing your concern and assure you that we take every possible step to resolve it. Our commitment to exceptional customer service is evident in the positive feedback from other customers who have experienced our dedication to resolving their concerns. We appreciate your patience and understanding.

Posted 4 months ago

“The product I ordered had specific return details on the product page, in the product order, in the order email and even in the delivery email. All return details looked as part of the item I ordered. Once I recieved the item and realised that it wasn't what I needed I wanted to return and recieve a refund, pretty normal thing for almost all online shops and seemingly also very normal at bodyheal considering their almost overwhelming advertisement of return and refund possibilities. But no... no returns possible for this item ( eventho on the item page and all correspondence it seems no problem at all) and also no refunds whatsoever on any of the products from bodyheal. Its all only store credit at the most... NEVER a return in the form of money back to account. Bodyheal is very misleading about their return amd refund policies. Zero stars deserved and customerservice or support is just an automated return message. Don't buy here... not worth the hassle.”

Posted 1 year ago

Hello Stephen, Thanks for leaving a review. I apologize that you aren't satisfied with our service and would like to clear up any confusion: 1. The testicular supporter does have safeguards in place so that automatic returns are not permitted. This is due to hygiene reasons. Like most retailers, underwear cannot be returned used or tried on. We authorize on a case by case basis after the customer has confirmed that it has not been used. We have done this on many occasions in the past for the testicular supporter. I'm sure you can understand our position of not wanting to re-sell testicular supporters that have been tried on in the past. We're working on trying to make this process more transparent and easier via our returns portal but it's not as simple as it only applies to 3 products out of 200. 2. Automatic 45 day returns and exchanges apply to every other product except for the testicular supporter and jockstraps. It's simply untrue that this is not the case. You can view our reviews here and see customers have mentioned our free returns policy many times. We operate with the notion that a happy customer is a returning customer. So we always try to make sure the experience with us (even for refunds) is a positive experience. https://www.bodyheal.com.au/pages/our-reviews 3. It's also untrue that we do not process refunds back to banks or credit cards. Store credit only applies to customers who pick that option in the returns portal. 4. We see one attempt in trying to reach us via email where you received an automated response with the link to your returns portal. It was clearly labeled as automated and the message also mentioned should you need extra assistance you can reply back to the email. Should you have indicated your intention to return the testicular supporter and confirmed it hadn't been worn we would've happily arranged the return for you. In saying that, can you please confirm the testicular supporter hasn't been tried on and has the original packaging? We'll happily arrange the return label. Thanks, BodyHeal

Posted 1 year ago

“When I first saw the plastic parcel that had arrived, I knew this was not what I thought I had paid $46.97 for. Upon opening the plastic, I found the original packaging for the IMAK Wrist Cushion For Keyboard A10160, which had cardboard tears and bits of sticky tape, suggesting that it had been opened and probably returned, rather than it being damaged in the shipping process. When I looked up the item again on Body Heal's website, it was sold out, suggesting they probably only had one in-stock due to its unpopularity. This is because the material feels very fragile for something that you pay this much money for relative to other keyboard wrist supports on the market - a sharp object could easily tear it. Moreover, it feels like it is made out of the same material used in bean bags when I was expecting a more rubbery and elastic material. Returning it is not worth my time and trouble - plus Body Heal will take a $9 deduction for refunds. I will not be recommending Body Heal to anyone. It is better to try these sort of products in-store to assess their suitability.”

Posted 1 year ago

“We have been told the parcel binder has been sent and delivered but it has not arrived. They say the tracking number is incorrect. Could some one in your office please ring me +61 424445350 Thank you Virginia”

Posted 1 year ago

Hello Virginia Thank you for your feedback. We have responded to your email together with a photo showing where Australia Post left your parcel. We're sorry to hear that you still haven't received your order yet. We have already lodged an investigation with Australia post to further investigate your missing package. We often find that after lodging an investigation the parcel is often found, sometimes they incorrectly mark it as delivered. Also upon checking, the postie took a photo when they delivered your parcel. We have sent it to you via email and also please confirm if the shipping address is correct as well. Did you check with your family members or with your neighbours to see if the parcel has been accidentally delivered to them? We would recommend for you check with them in the meantime while we wait to hear back. I know it can be frustrating but unfortunately, we can't send out a replacement until we hear back. There's a good chance it's not actually lost and on top of that AusPost does not reimburse us for lost parcels. However, lost parcels are extremely rare so I am optimistic we will have a favourable situation. As soon as there is an update from Auspost, we will let you know immediately. Looking forward to hearing back from you soon. Thanks BodyHeal

Posted 1 year ago

“I didnt get the package You supposed to deliver but you didn’t”

Posted 1 year ago

“Poor service all over. Paid for express postage on Monday, by Friday still not posted, false tracking number supplied. Worst customer service response ever another week later. “We will refund only when item is returned to us” even though I never received said item??? Then a second person jumped on the conversation and tried to tell me there was a communication mix up? Finally refunded the money and I ordered of Rebelsport.com.Au and had next day. Too bad we were looking at buying from this bunch to stock our business, not now. Extremely disappointed.”

Posted 2 years ago

Hello Brian Thank you for your feedback. We're sorry that you are not satisfied with our service. As per our previous emails due to COVID-19 restrictions that express post takes 6 business days or more. Please note that you purchased after our cutoff of 7:30 AM on Monday(October 25), which means your order was shipped out the next business day on Tuesday (October 26). We have a COVID-19 Shipping Delay banner across every page at the top and our shipping page also had this information. We try to be as up-front as possible about the delays Australia Post were having. We're not sure by what you mean by False Tracking number as the tracking number we provided is correct and was showing the shipment status of your parcel on the Australia Post page. The first update on the day we dispatched was "Received and ready for processing" followed by "delayed" a few days later. Not delayed by us, but delayed by AusPost. Here is your tracking number: 33F8Q536345601000960805 | https://auspost.com.au/mypost/track/#/details/33F8Q536345601000960805 Once we saw that it had been past 6 business days we processed a refund for your express post charge on the 4th of November. After we issued a refund for express post, you requested a full refund. We understand your frustration and the reason why we informed you that we can not issue a refund just yet is that your parcel can still be delivered to you even after we requested a return to sender. Having dealt with AusPost through the worse of restrictions we knew everything was delayed with them. Our plan was to issue a full refund once we saw that it was back in VIC. However, because we try to provide the best customer service possible, our manager took over and issued a full refund and responded to your email. We're sorry for the inconvenience this has caused you. As per our last email, we are improving our systems to track all parcels internally. Including delays, in transit, etc. This will help in reducing situations such as this. We appreciate the feedback. Feel free to let us know if you have any questions or concerns. Thanks BodyHeal

Posted 2 years ago

“you need to look on how you deal with your customers, Your left hand dose not tell your right foot what is happening.”

Posted 2 years ago

Hello Robert, I'm sorry to hear you were not happy with our service even though we feel like we tried to do everything possible. Unfortunately you chose the incorrect size when you initially purchased from us. After it was dispatched and already with Australia Post you got in touch asking for the order to be changed. This was obviously not possible as it had left our warehouse. Once it is with Australia Post there is very little we can do considering Australia Post is a separate company. After speaking on the phone I had given 2 options. Either you wait for the incorrect size to be delivered and then you can exchange the products. Which would take a long time considering it has to be received at our warehouse and there are well known delays with Australia Post at the moment. Or the other option was to place a new order and we will try to ask Australia Post to return the original parcel back to us. I also made note that there are delays with AusPost at the moment and that we would not process a refund for the incorrectly ordered size until it arrived back to us. Because there was still a very good chance that the first package would be delivered to you, return to sender isn't very reliable mid transit. You agreed to the second option and we added Free Express Post as the incorrect size was an honest mistake by you. We then re-iterated the estimated day of delivery and that there are delays at the moment so we're not sure how accurate the estimated day of delivery was. 2-3 days go by and you get in touch suggesting that we had taken your money and also had not refunded. I re-iterated that both parcels are still in transit. The first package was now near your address (crossing state lines) and the second package was also close. It did not appear as though the first package was getting returned back to us, instead it looked like it was still going to be delivered to your address. Hence, we could not process a refund yet. I had also given you the estimated date of delivery shown on AusPost tracking page. You also mentioned that you did not click on any of our AusPost tracking links as you were worried of scams so you could not confirm what we were saying and this made matter worse. Day before the estimated delivery day, AusPost updates the 2nd parcels delivery estimate by 1 day. Again, you get in touch suggesting that we taken your money for no reason. This time we do process a refund for the first order even though it looked it was still being delivered to your address. This was because we could see you were worried and wanted to allay some of the fears. The very next day both parcels get delivered to you. So as you can see from the timeline of events we're not sure what else we could've done differently. I hope you realize that we tried everything possible considering the well known delays with AusPost at the moment and the fact that it's not good practice to refund perfectly new items before they're even on the way back to us. As always we welcome constructive feedback on how this situation could've been handled better from a customers point of view but please take note of what is said above. Thanks, BodyHeal

Posted 2 years ago

“Product was useless to me. If there were better images of it, i never would have bought it. More and more accurate photos needed.”

Posted 2 years ago

“Bought a knee brace. Received a elbow brace. It's been 8 days since I returned it still no refund. Very disappointed. Will never buy a product from them again. Revise your self”

Posted 3 years ago

Hello Brendan Thank you for your feedback and we sincerely apologize for the inconvenience and trouble this has caused you. As soon as you have reported that you received an incorrect item, we have sent you a return label right away so you can have the incorrect product returned. Please note that we just received your return item on the 15th of March. You can check it here: https://auspost.com.au/mypost/track/#/details/TXX500018901000650807. As for the refund we have processed a refund on the 12th of March and as per my previous email refunds take 3-5 business days for the funds to get credited back into your account. We recommend checking with your bank to see if the funds have been credited back. I hope this helps and let us know if you have any questions or concerns. Thank you BodyHeal.com.au

Posted 3 years ago

“I found the product useless,did not keep my leg dry.I have put it in the post & would like a refund”

Posted 3 years ago

“you were unhelpful and you can rest assured you won't be getting any further business from me. you know where you can put your coupon.!”

Posted 3 years ago

“I ordered this weeks ago it just arrived and now it’s not needed. I sent three other emails. No response. I paid 20 dollars to rush reliever and it never came for weeks”

Posted 3 years ago

Hi Tonya, We're sorry to hear you weren't happy with your purchase. It seems like you may have mistaken us for another company. The $20 shipping charge is the standard international post charge. Not for "rush reliever". We're based in Melbourne, Australia so your order had to travel across the pacific to get to you. We also made it clear in the shipping options page that it will take 10 to 20 business days delivery time. After checking your tracking I can see that it took 16 business days. We're sorry that you needed it weeks ago however we were up-front with the delivery times. Perhaps a purchase from a local retailer in the USA would have been a better option for you given the urgency. We've checked our inbox and junk folder. Could not find any emails from you. Which is why I suspect that you may have confused us for another company? Our support email is support@bodyheal.com.au

Posted 3 years ago

“Sizing of the product I delivered was incorrect and since the order involved underwear I was unable to return it and get my money back. No good labeling items large when they are simply not! Poor sizing is typical of imported products from India and Asia. Nearly $40 wasted!”

Posted 3 years ago

Hi Peter, we're sorry to hear about your experience. The size guide on our website is recommended by the brand and it served most of our customers well. However like any apparel, there are always exceptions, not everyone is made the same. The product you ordered is one of our non-returnable products as stated on the product page. Since this product is an undergarment due to hygienic reasons we do not allow exchange or refunds for it. Please check our return policy: https://www.bodyheal.com.au/pages/return-exchange Product page: https://www.bodyheal.com.au/collections/protection-wear/products/540-mcdavid-athletic-supporter-jockstrap?_pos=1&_sid=c50c7ea3a&_ss=r We are more than happy to provide a 40% discount if you wish to purchase the next size. Kindly send us an email and our team is more than happy to assist you. Thanks BodyHeal

Posted 3 years ago

“The product did not help at all needs modification”

Posted 4 years ago

“Box damaged ,”

Posted 4 years ago

Hi Henry, sorry to hear you weren't happy with your recent purchase with us. I am assuming the box got a bit squashed during transit? This is somewhat common for most packages that are sent in Australia. There's very little we can do when things get squashed/slightly disfigured during transit. I can assure you the sleeves are fine and would not have been affected by this.

Posted 4 years ago

“The protector fitted well when put on according to instructions; however leaked water when started swimming. Have requested money back twice, without it occurring. Not really happy with the product or the company at this point.”

Posted 4 years ago

Hi Sherene, We're sorry you feel like we've not listened or not actively working on this. We're waiting for Seal-Tight to get back to us. I've just followed up with them again and then will process the refund that you have requested. As for the cast cover not working. Your experience seems to be an exception, but I understand that it doesn't make it any better. We'll process a refund in the coming week. Apologies again.

Posted 4 years ago

“Not happy with follow up at all! Sent two different sizes (order # 02264430) and did not fit. Left a number or messages on 02 8006 0661 and did not reply Cannot recommend this online seller at all”

Posted 4 years ago

Hi Ian, we're glad we could get this sorted for you. For future reference it's always better to email us. Being an online business our email processes are fine tuned as we don't get many phone calls.

Posted 4 years ago

“The worst company I have ever dealt with in my life Ordered product with express postage, expecting delivery in one to two days. Four days later still no arrival. Australia Post tracking says still sitting in Sydney. Tried to use website Order Status link- doesn’t work Rang customer service- unavailable Finally received a call back from company, said a “bug” in the system when ordering prevented express postage being applied, sent the product with standard shipping. Absolutely disgusting, extremely angry and disappointed. Needed the product for post-surgery and now have to go without. NEVER BUY FROM THIS COMPANY!”

Posted 4 years ago

Hi, as mentioned we are extremely sorry for this. Wish there is something we can do beside refunding the $5 Express Post charge (processed earlier) but the damage has been done unfortunately. We fixed the issue within 24 hours but your order had already been dispatched by then so we could not change the speed of delivery. As you may see from our other reviews that this is a rarity for us and an exception. Should you find the support useful and wish to purchase another one I'll happily organize a considerable discount to win back your trust. Thanks,

Posted 4 years ago

Hi, as mentioned we are extremely sorry for this. Wish there is something we can do beside refunding the $5 Express Post charge (processed earlier) but the damage has been done unfortunately. We fixed the issue within 24 hours but your order had already been dispatched by then so we could not change the speed of delivery. There was a small error in our system which we fixed within 12 hours. As you may see from our other reviews that this is a rarity for us and an exception. Should you find the support useful and wish to purchase another one I'll happily organize a considerable discount to win back your trust. Thanks,

Posted 4 years ago

“I paid $48 for the arm cover and the next day saw the exact same product (same brand) for $20 in our hospital pharmacy”

Posted 6 years ago

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Body Heal is rated 4.8 based on 2,147 reviews