Body Heal Reviews

Name: Body Heal
Address: PO Box 294, West Pennant Hills NSW 2125 Australia, West Pennant Hills
Rating: 4.80

4.8 Rating 2,126 Reviews

96 %

of reviewers recommend Body Heal

4.8

Based on 2,126 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Body Heal :

BodyHeal.com.au is your store for physiotherapy, sports injury and rehabilitative products. Whether your suffering from niggling pain or recovering from surgery we have products that can aid you.

Visit Website

Phone:

02 8006 0661

Email:

support@bodyheal.com.au

Location:

PO Box 294, West Pennant Hills NSW 2125 Australia
West Pennant Hills
2125

Body Heal 5 star review on 12th March 2024

Body Heal 5 star review on 30th June 2022

Shellie A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service re purchase and delivery was ok. However product didn't appear to have instructions on how to us the brace. I.e. where to place the firm rib on the limb.”

Helpful Report

Posted 3 weeks ago

Hi Bernadette, we're glad to hear that you're happy with our services. We're sorry that the product didn't meet your expectations. If you need help with using your new splint, our customer service team is here for you. You can get in touch with us via chat or email if you have any questions. If the splint doesn't fit well, you have the option to return it for a full refund or exchange it for a different product. For easy returns, visit the following link: https://www.bodyheal.com.au/tools/returns. Feel free to contact us for further assistance.

Posted 3 weeks ago

“It should have been made a bit more clear that when you order the post operative shoes it’s actually only one shoe. I received one shoe, and after I figured it out, I went to order a second shoe, and they were out of stock. I know it’s my fault, but I think there should be a bigger disclaimer that only one shoe comes.”

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Posted 1 month ago

Hi Duncan. We appreciate your feedback on the Darco MedSurg Shoe. We understand your confusion about receiving only one shoe. While the product name "Darco MedSurg Shoe" typically implies a single item, we acknowledge that clearer communication could have prevented this misunderstanding. We value your understanding and apologize for any inconvenience caused. If you have any further questions about the Darco MedSurg Shoe or any other product, please don't hesitate to contact us via chat or email. Our customer service team is always ready to assist you.

Posted 1 month ago

“It would have worked well I am sure but can’t get it over my cast . The opening isn’t big enough to accommodate my rather bulky half cast from toe to just under my knee cap .”

Helpful Report

Posted 3 months ago

Hi Ilka. Thank you for your feedback on the Seal-Tight Waterproof Cast Cover - Adult Short Leg (29403). We understand that you had difficulty getting the cover over your cast, and we apologize for any frustration this may have caused. The 29403 model is designed for a shorter leg and has a maximum circumference of 21 inches (53.3 cm). While it might seem like it should fit comfortably, different casts can vary in shape and size, making it challenging to find a perfect fit for every individual. We're happy to offer you a few options to address this issue: 1. Exchange for the Seal-Tight Waterproof Cast Cover - Adult Short Wide Leg 29406. This cast cover measures 23 inches (61 cm) in length and has a maximum circumference of 28 inches (71 cm). This might provide a better fit for your cast. Let me share the item page: https://www.bodyheal.com.au/products/seal-tight-waterproof-wide-leg-cast-cover 2. Refund: If you prefer not to exchange for a different item, we're happy to offer you an item refund. You can also use the returns center to initiate this process. You can initiate the exchange process through our returns center at https://www.bodyheal.com.au/tools/returns: https://www.bodyheal.com.au/tools/returns. We understand that having a cast can be inconvenient, and we want to do everything we can to help you stay comfortable and protected during your recovery. Please don't hesitate to contact our customer service team if you have questions or need further assistance.

Posted 3 months ago

“No review on service”

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Posted 1 year ago

Hi Ravi, The service is regarding shipping, communication and post sale support. We hope you take this into consideration and should you wish to re-review our service please let us know.

Posted 1 year ago

“I was very happy with he quick delivery and the clear instructions for the product. What I don't understand or appreciate is them expecting a review of the product after a few days. This is a medical device and it will take a while to know how effective it is. It is simply ridiculous to expect a positive review so early.”

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Posted 1 year ago

“Great service, can't fault it”

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Posted 1 year ago

Hi Michael! Thank you for your feedback. We're glad that we've hit the mark for you and that you are satisfied with our service. However, since you only rated us 3 stars for our service. Please provide us with more feedback or if you have additional questions so we can improve our service better. Looking forward to hearing back from you. Thanks BodyHeal

Posted 1 year ago

“The service was fine.”

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Posted 1 year ago

Hi David! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Thank you

Posted 1 year ago

“I suppose everything was excellent, but I have received my knee guard, and after buying the largest possible. It doesn’t fit.I can’t get it over my calf let alone onto my knee. So disappointed. Not sure what to do now.”

Helpful Report

Posted 1 year ago

Hi Kaz! Thank you for your feedback. We're glad that we've hit the mark for you. Sorry to hear the product did not match your expectations. As you can see this product has a vast majority of positive feedback and provide the support that most of our customers need. However, like any garment/support, there are exceptions such as yourself. Everyone is made differently so it's difficult to have one product that is 100% accurate for everyone. Our returns policy allows our customers to try on the product for fit, comfort, and effectiveness. We have a 30-day return policy. Returns have to be received in an as-new condition with its original packaging and will be inspected upon return. Please note products that are worn (more than to judge suitability or fit) will not meet our return policy. For exchanges to a different size/colour/product, we will pay for shipping both ways. We would like to recommend these products below as an alternative: https://www.bodyheal.com.au/collections/knee-support-braces/products/5313x-mueller-hinged-wraparound-knee-brace https://www.bodyheal.com.au/collections/knee-support-braces/products/donjoy-performance-bionic-knee-brace https://www.bodyheal.com.au/collections/knee-support-braces/products/os1st-ks7-performance-knee-sleeve If you'd like to return/exchange your order, please visit our returns centre. https://www.bodyheal.com.au/tools/returns Thanks BodyHeal

Posted 1 year ago

“Delivery was prompt. Goods, abdominal support was not suitable for my needs. I will return the package I have not opened.”

Helpful Report

Posted 1 year ago

Hi Clare! Thank you for your feedback. Sorry to hear the product did not match your expectations. As you can see this product has a vast majority of positive feedback and provide the support that most of our customers need. However, like any garment/support, there are exceptions such as yourself. Everyone is made differently so it's difficult to have one product that is 100% accurate for everyone. Our returns policy allows our customers to try on the product for fit, comfort, and effectiveness. We have a 30-day return policy. Returns have to be received in an as-new condition with its original packaging and will be inspected upon return. Please note products that are worn (more than to judge suitability or fit) will not meet our return policy. For exchanges to a different size/colour/product, we will pay for shipping both ways. If you'd like to return your order, please visit our returns centre. https://www.bodyheal.com.au/tools/returns Thanks BodyHeal

Posted 1 year ago

“The item ordered took a long time to arrive. Other than that everything was good.”

Helpful Report

Posted 2 years ago

Hi Ronald! Thank you for your feedback. We sincerely apologize that it took awhile before you received your order. Your order was dispatched promptly on the 31st of January since you placed your order on the 30th of January at 10:37 pm. Unfortunately due to the unprecedented situation at the moment with COVID-19, Australia Post is suffering from congestion in their network. We are still dispatching orders promptly every business day however the issue has been Australia Post. There's only so much we can do in situations like this, we use Australia's best and most trusted delivery service but they're facing issues mostly due to COVID restrictions and factor in the fact that your order was shipped out during the holiday season. We have had a notice on every page that links to our Corona Virus page warning our customers that delays are possible, especially with free standard shipping. This is why we have been recommending Express Post. AusPost is facing delays all through the network, some delays are significant. These delays have affected our reputation, but believe me, we're trying our best to be as transparent as possible. However, we're glad that you have already received your order successfully. We aim to keep our customers happy and satisfied. Thanks BodyHeal

Posted 2 years ago

“Postage was slow..paid for express but aus post are overwhelmed due to covid so not body heals fault. They refunded the shipping component. Automated email regarding query is annoying.”

Helpful Report

Posted 2 years ago

Hello Kathleen, Thank you for your feedback and for your understanding of why Australia Post deliveries are delayed. I hope that the refund for the express post was able to compensate for the frustration you experienced with your delivery. However, we clearly stated on our website / COVID Page at that time that Australia Post is experiencing delays due to countrywide restrictions and those are just estimated deliveries. I hope this helps. As for the automated emails, we are so sorry about that, those are already been set up in our system for all our customers however I have removed your email in our system/email marketing so you won't be receiving any of those anymore. Let us know if you have any questions or concerns. Thanks BodyHeal

Posted 2 years ago

“A little bit slow getting the product to the customers & very slow organising A exchange or refund, the web site was not helpful trying to fine the right way to return”

Helpful Report

Posted 2 years ago

Hi Gaye, Thanks for leaving a review. I'm sorry you weren't totally satisfied with our service. I had a look at your tracking link and your product arrived within a week. It was also shipped the morning after your order was placed around 8pm local time, which is in line with our performance check. September and October were notoriously bad months for Australia Post. You can see our COVID shipping page which we have linked to from every single page on our website. This is so our customers are well aware of the situation before they place an order. https://www.bodyheal.com.au/pages/covid-19-corona-virus-update So given the circumstances, delivery within a week from the worst affected state to WA is quite good. Is it good for 2020 standards? No definitely not, but given what the situation was like in VIC we're fairly satisfied. Regarding returns, we have all the information here. https://www.bodyheal.com.au/pages/return-exchange You can see that we have a returns portal that effortlessly spits out a return label so it's easy for our customers. The link to our returns page can be found on our website, at the top and the bottom. Your delivery also has instructions for returns too. There can be confusion when a customer opts to return it themselves. As we have no way of tracking it. We received your return last week and sent an email with some suggestions, as it seems like you would like an exchange. So we're awaiting your response. If no response is received in a day or two we will automatically refund your order. Thanks, BodyHeal

Posted 2 years ago

“Prompt handling and despatch of order. Follow up to be assessed.”

Helpful Report

Posted 2 years ago

“Delivery takes many weeks disappointed about wait time as stock is in Australia?”

Helpful Report

Posted 2 years ago

Hello Anna Apologies for the delay. Your order was dispatched promptly on Sept 8 2021 https://auspost.com.au/mypost/track/#/details/33F8Q532340401000930801 Unfortunately due to the unprecedented situation at the moment with COVID-19, Australia Post is suffering from congestion in their network. We are still dispatching orders promptly every business day however the issue has been Australia Post. There's only so much we can do in situations like this, we use Australia's best and most trusted delivery service but they're facing issues mostly due to the restrictions in Victoria & NSW. Did you know that at any stage there are 500-1000 AusPost workers isolating as they may have been exposed? They are continuously short-staffed at the moment. We have had a notice on every page that links to our Corona Virus page warning our customers that delays are possible especially with free standard shipping. This is why we have been recommending Express Post. AusPost is facing delays all through the network, some delays are significant. These delays have affected our reputation, but believe me, we're trying our best to be as transparent as possible. About 80% of our parcels are still getting delivered in a reasonable amount of time. We appreciate your patience during this tough time. Thanks BodyHeal

Posted 2 years ago

“Product in good condition but delayed. AusPost made us go to the depot during a strict lockdown did not bother knocking.”

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Posted 2 years ago

“good range of products but maybe needs to check right measurements regarding some products”

Helpful Report

Posted 2 years ago

Hi Joan! Thank you for your feedback. Sorry to hear the product did not match your expectations. As you can see from the majority of our reviews most of our customers are satisfied with this product. The size chart is the manufacturer's recommended size chart and it is accurate for the vast majority of our customers. However, like any garment, there are exceptions such as yourself. Everyone is made differently so it's difficult to have one size guide that is 100% accurate for everyone. We have a 30 days returns policy that allows our customers to try on our products to judge fit. So there is an opportunity for all our customers to return it back to us for exchange if they think it's not a good fit for them and need another size. Let us know if you have any questions or concerns. Thanks BodyHeal

Posted 2 years ago

“The service was good but the products (compression socks) were way too small for the advertised size. We did measure the users feet to be certain.”

Helpful Report

Posted 3 years ago

Hi Jane, We thank you for your feedback regarding our service. We are sorry for the inconvenience. While the size chart is accurate for a vast majority of our customers it cannot accommodate everyone. Not everyone is made the same. As you can see from our reviews for this product that quite a vast majority of customers are happy with the foot sleeves and it helped relieve heel pain and plantar fasciitis. The item also supports them well. I can see that your return item is already en route to our warehouse. As soon as we received it, we will let you know immediately. Thanks, again!

Posted 3 years ago

“Bodyheal's customer service is good HOWEVER, I had TWO FS6 socks ladder within days of receiving them, making them faulty. Despite sending in a photo of the faulty items, I was also told by BodyHeal that I had to send them a photo of them CUT UP, in order for them to get a credit from the distributor (GlobalFootCare) who would then get a credit from the manufacturer. I find this requirement to cut up a faulty sock, spiteful, wasteful, and unnecessary when the socks (whilst faulty) might have been of some use for another couple of weeks. What a disgraceful and disgusting policy.”

Helpful Report

Posted 3 years ago

H! Thank you for your feedback. We're glad that you are happy with the foot sleeves you order. However, we are sorry for the inconvenience regarding the faulty product you received We work very closely with our brands when it comes to faulty complaints. As you can see from our reviews for this product that quite a vast majority of customers are happy with the foot sleeves and it's helped the pain and support plantar fasciitis. This rarely happens. We understand that you are upset with the Os1st Policy however every brand has its own requirements for replacements/refunds and this is their policy. They require the existing product to be unusable in order to process a replacement. It's a way to prevent fake complaints or people doubling up on the sleeves. Also, instead of requiring the sleeves back they instead would like the sleeves destroyed. I believe the reason they choose to do this is to save shipping costs. That way they're still satisfying Australian Consumer Law while also preventing the consumer from doubling up. Asking for the replacement sleeves back would have the same effect as asking you to cut them up, with the added "bonus" of saving shipping cost from their end. The sleeves themselves can no longer be re-sold or anything like that so they would end up being destroyed anyway. However, we did send you a prepaid return label so you can have it returned as per your request but you proceeded in cutting them up. We are not sure what happened. Anyway, as we aim to keep our customers happy we have processed a replacement right away via express post and which you have received already. Feel free to let us know if you have any questions or concerns. Thanks, again!

Posted 3 years ago

“Sent to wrong state when address clear. Have worn Sacroiliac Belt for a while now and already misshaped. Works a treat but I suggest like most things nowadays short product life.”

Helpful Report

Posted 3 years ago

Hello Ed Thank you for your feedback. We apologize for the delay and trouble this has caused you. As mentioned in our emails the reason the parcel was incorrectly sent to a different state and eventually returned back to us is that the part of the label with your shipping address was torn off. Unfortunately, AusPost is responsible for not handling the parcels with care. However, we did ship out a replacement ASAP which was shipped out on the 3rd of February and you have received the replacement the next day, the 4th of February. As for the belt being misshapen, Was it washed recently? The recommended method of washing is hand wash with cold water. If you could send us a photo showing the defect that would help us identify whats the causing the defect. Looking forward to hearing back from you soon. Thanks BodyHeal.au

Posted 3 years ago

“The service was good, and prompt delivery. But will return these gloves, as they are not comfortable, are too tight, but have decided that I really do not need them.”

Helpful Report

Posted 3 years ago

Hi Judith, Thank you for your feedback. We're glad that you are satisfied with our service and you have received your order promptly. As you can see from our reviews for this product that quite a vast majority of customers are happy with the IMAK Arthritis Gloves A2017. While the size chart is accurate for the vast majority of our customers it cannot accommodate everyone. Not everyone is made the same. Our returns policy allows our customers to try on the product for fit, comfort, and effectiveness. Please feel free to reach us via Live Chat or email us at support@bodyheal.com.au if you need further assistance.

Posted 3 years ago

Body Heal is rated 4.8 based on 2,126 reviews