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Body Heal Reviews

4.8 Rating 2,138 Reviews

96 %

of reviewers recommend Body Heal

Company Reviews

Product Reviews

4.8

Based on 2,138 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Body Heal :

BodyHeal.com.au is your store for physiotherapy, sports injury and rehabilitative products. Whether your suffering from niggling pain or recovering from surgery we have products that can aid you.

Visit Website

Phone:

02 8006 0661

Email:

support@bodyheal.com.au

Location:

PO Box 294, West Pennant Hills NSW 2125 Australia
West Pennant Hills
2125

Body Heal 5 star review on 12th March 2024

Body Heal 5 star review on 25th January 2024

Body Heal 5 star review on 9th October 2023

Body Heal 5 star review on 9th October 2023

Body Heal 5 star review on 9th October 2023

Body Heal 5 star review on 9th October 2023

Body Heal 5 star review on 30th June 2022

25

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst online shopping experience! Wrong items sent initially. I ordered a Large Left and was sent a Medium right Now BodyHeal is holding the correct item ransom until I return their incorrect item. Do yourself a favour Stay away!”

Posted 4 months ago

Hi David, We understand your frustration and apologize for the inconvenience caused by the incorrect item sent to you. We are working diligently to get the correct item to you as soon as possible. Upon receiving your concern, we immediately coordinated with the warehouse to process a replacement. However, the item is currently out of stock. We offered you three options: 1. Wait for the restock: We will place the item on backorder and dispatch your replacement immediately once it becomes available. 2. Request a refund 3. Choose an alternative replacement, as many other ankle braces are available. You can browse our website or contact us to find a suitable alternative. We did not receive your response regarding your preferred option, but we received another email stating that you received a second incorrect item. We responded to your email and requested a photo of the item but have not yet received a response. We have also received your request to have the incorrect item picked up by the courier. We are currently coordinating this with the warehouse and will update you as soon as we have more information. We understand the importance of addressing your concern and assure you that we take every possible step to resolve it. Our commitment to exceptional customer service is evident in the positive feedback from other customers who have experienced our dedication to resolving their concerns. We appreciate your patience and understanding.

Posted 4 months ago

“Ordered boot Wednesday night, late, was hoping to get in Monday, turned up Friday. Brisbane to Melbourne. Product doing the job.”

Posted 8 months ago

Thank you for your feedback, Sandra! We are glad to hear that our products and services have exceeded your expectations.

Posted 8 months ago

“I was very happy with he quick delivery and the clear instructions for the product. What I don't understand or appreciate is them expecting a review of the product after a few days. This is a medical device and it will take a while to know how effective it is. It is simply ridiculous to expect a positive review so early.”

Posted 1 year ago

“Very happy with service,delivery and products. Compression foot sleeves and compression no show socks have been most helpful”

Posted 1 year ago

Hi Patricia! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 1 year ago

“Helpful service via chat for return and exchange for larger size arthritis gloves.”

Posted 1 year ago

Hi Margaret! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you are satisfied with our service. We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 1 year ago

“Shoulder brace arrived in the stipulated time frame. Brace appears to be of good quality. Time will tell if it works for me”

Posted 1 year ago

Hi Michael! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thanks again!

Posted 1 year ago

“BodyHeal's service was first-rate. We ordered a "sealtight Infinity cast/bandage protector" on a Saturday and it was delivered on the following Wednesday.”

Posted 1 year ago

Hi Cathryn! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 1 year ago

“I recently purchased 2 x pairs of gloves for my mother due to the arthritis in her hands. The service, communication and postage were all outstanding. Thank you Body Heals 🙂”

Posted 1 year ago

Hi Kim! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 1 year ago

“Fast delivery, good communication and refunded my money promptly as the brace was too big”

Posted 1 year ago

Hi Kathryn! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly. We aim to keep our customers happy and satisfied. Thanks!

Posted 1 year ago

“Happy with the service from Body Heals. Easy process in ordering the item. They sent the item nice and quick. Can't complain about them at all. Thank you Body Heal.”

Posted 1 year ago

Hi Shane! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 1 year ago

“So Fast and on time keep up the good work”

Body Heal 5 star review on 14th May 2022

Posted 1 year ago

Hi Louie! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thanks, again!

Posted 1 year ago

“Product is good quality and prompt delivery”

Posted 1 year ago

Hi Helen! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 1 year ago

“All good this end, delivery great. Our second with no problems. We wii return when needed.”

Posted 1 year ago

Hi Colin! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order with no problem! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 1 year ago

“The Service I received from BodyHeal was excellent. They called me after I left my name and number providing real customer service. The McDavids Knee Brace 429X was a perfect fit. After having been through several previous knee operations with my right knee and then a total knee replacement I have had allot of experience with knee braces. I use to use Don Joy but after experiencing the McDavid's 429X on my left knee I am immediately ordering another model for the water. The quality of workmanship is superior and combined with BodyHeal's Customer service it was a win-win situation. I highly recommend both McDavid and Bodyheal...the win-win plan.”

Posted 1 year ago

Hi Frank! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you are satisfied with our process and service. We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 1 year ago

“I sprained my wrist and arm a year ago and in addition to having arthritis in my hand was in pain. Data entry was a nightmare before. The wrist support is the bomb and making such a difference to me. Thanks will be ordering again and have been recommending Body Heal to everyone 👌👍 Australia post sent my package on a voyage back and forth a few times to and from Melbourne. It had more frequent flyer miles than me,but that's no reflection on this company. Despatched next day after order.”

Posted 1 year ago

Hi Deb! Thank you for the detailed positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 1 year ago

“Extremely helpful and excellent customer service and assistance highly recommend bodyheal I received my order within two days thy are very efficient”

Posted 4 years ago

Hey Lorraine, Happy to hear you enjoyed our service.

Posted 4 years ago

Body Heal is rated 4.8 based on 2,138 reviews