“My fiance gave me this ring almost a year ago. The diamond is beautiful and the setting is everything I originally wanted; unfortunately it has several flaws only made worse by Brilliant Earth's customer service. Within two weeks of wearing the ring the area where the prongs and the band meet became discolored and yellow on both sides. We had to send it in for repairs which took 4 weeks. Brilliant Earth then informed us that despite paying for a platinum ring only the band is platinum, not the prongs (which are white gold). Only a few months later, I noticed the diamond was loose in the prongs to where I could turn the diamond. I never wear my ring at work, at the gym, doing any sort of chores, washing my hands, etc. When we asked Brilliant Earth for a repair, they told us it was our fault and that there was ""wear and tear"" on the ring.... even though I barely wear it. So we ended up having to send it in for a second time in less than a year for repairs that we had to pay for ourselves (despite having insurance). When you look at the ring, you can tell that the prongs are uneven, with one of them being a different shape than the others and the four prongs do not fit symmetrically around the diamond. The diamond is also tilted within the prongs despite us asking both times we sent it in for repairs to be set correctly. So yes, the ring is beautiful, but dealing with Brilliant Earth has been a large hassle and frustrating enough to make us consider getting a new setting elsewhere despite only having the ring for 11 months now (2 of which we did not have the ring because it was sent in for repairs). Buy at your own risk.”
“My fiance let me pick my own ring and I had been eyeing Brilliant Earth for years so designing my own was a no brainer! I knew I didn't want the typical diamond for my gemstone so we went with moissanite, and it was perfect! Just as beautiful and sparkly as a diamond but much more affordable! I show my ring off to everyone! Couldn't be happier!”
“I love my ring so much! We went with a moissanite stone and it surpassed my expectations. I feel so lucky to have this life-long symbol of love on my hand!”
“I ordered my wife's ring 7/30/2020. I proposed 02/2021. The ring was beautiful and we were both extremely happy with the quality. We needed the ring resized as it did not fit her well enough. That was a slight process but, we got the ring back within a month. When she tried it back on, the size had not changed. It fit the same and we verified it with a local jeweler that it was still the original size. So I asked to have it resized AGAIN this time I was required to pay 150 dollars and was told I would have it in 2 weeks. I emailed to check the timeframe as we would be out of town the following week and was told it would be 4 weeks and the original email they sent was incorrect. We finally get this ring back and the band is not even the same style! It's flat on the bottom instead of rounded, the metal is cheap feeling and looks terrible with what looks like holes in it. About one month later it literally SNAPS in half. This is the worst experience I've ever had with a company. And I will never recommend them to anyone. Shop local. At least they can help you that day, and they seem to do whatever they have can to keep customers.”
