“I love love love my ring so much, it is EXACTLY what I wanted. I am super upset that my ring bent (with no reason for damage, just normal everyday wear) and a side stone fell out after just 4 mth of having it. It was repaired around Xmas, and it just bent again. Again it is gorgeous, but not durable.”
“Brilliant Earth met its goal by exceeding our expectations. Brilliant Earth's staff was knowledgable, friendly and kept us informed. There was absolutely no pressure to buy. Additionally, it was important for us to be able to visit a jewelry store and look at the many settings and stone options. We did not want to take a chance by using an online only company where you were guessing at how the ring would look and the customer support should there be issues with the purchase. One more comment, and it is a big one, is the price was extremely good. In summary, my fiance loves the ring and we recommend Brilliant Earth... they have many stores... visit one before you make a choice.”
“I bought this as an engagement ring for my fiancee. She absolutely loved it. The customer service throughout my diamond selection process was exceptional. The ring sizing was perfect and the accent diamonds worked perfectly with our center stone.”
“The pictures say it all for the craftsmanship you can expect from this company. Devastated This is with a 1.20CT natural center diamond, platinum with the 1/3 size side kite diamonds.”
“We purchased an engagement ring in August. The ring was the wrong size and the stones were loose. We sent the ring back to fix, which they considered an ""exchange"" despite the fact that it was their wrong doing. We received the ring back, 2 days later a side Diamond fell out. We sent the ring back for repair! When we received the ring again, still in the wrong size, the stones and seemed loose and the prongs did not look secure, I let BE customer support know. We were assured that the ring passed their ""quality inspection"" and would not be needing repair again. 1.5 months later, the side Diamond has fallen out once again.”
