“My experience with customer service is very bad, it takes so long to pickup a call and they never get back to you even when they say so. They send a completely wrong GIA report for my ring and after one month the issue has not resolved yet. In total I didn't have a good experience after my purchase”
“We bought this ring back in January but only after a couple of times of wearing it, one of the accent diamonds fell off. We contacted Brilliant Earth support and they told us it was a manufacturing problem and fixed it for us. But we're still worried this might happen again. We expected more from a ring of this price ...”
“This ring was perfect and exactly what she wanted. I can't count the amount of times I have caught her staring at it during the day and watching it sparkle in the light.”
“Ordered this ring as an engagement ring for my future Fiance. The ring showed up and was exactly what I expected. The quality looks good, the diamond is beautiful, and the shipping timeframe was as-quoted. Would recommend to friends and family,”
“I absolutely love my Viviana Engagement Ring! My fiance chose Brilliant Earth because he wanted a high quality and ethically sourced ring. He shopped online and also went to the showroom in Philadelphia. Unlike other jewelers, Brilliant Earth had a large inventory that allowed him to find exactly what he wanted for a competitive price. I cared most about the clarity and cut of the center diamond; but my fiance didn't want to compromise size. Brilliant Earth helped him find a 1.23 carat lab diamond with "D" coloring, super ideal cut, and VVS1 clarity. With insurance, my ring still came out to be under budget and I can wear it knowing that it was ethically sourced. I am so happy with my ring and the Brilliant Earth experience.”
