“She helped design the ring online, the whole process was super simple and the ring arrived even quicker than expected! She couldn't be happier with the end result :)”
“My husband bought this ring for our engagement in white gold. On first glance, it looked very pretty, but the white gold tarnished within 1 month and the ring became ""golden"" color. I have other rings from very reputable jewelers that I wear as often as my engagement ring and they don't tarnish like that at all. I don't know what kind of cheap, used gold they use, but it becomes a huge expense to have to replate the ring every couple of months. Finally, in an attempt to rectify the problem, we've decided to reset the diamond in the exact same ring but made out of platinum. The ""new"" platinum ring I was presented with looks nothing like the original one, it looked awful, the setting is way to big for the diamond and the whole thing looks cheap. After 2 tries to get the diamond set correctly, it's still wrong and I've been without a ring for a couple of months now. The issue is still not resolved and I have strong doubts that it will be. My ring and the memory of my engagement is completely ruined, because they cannot set the diamond properly. For a company that deals with important occasions like engagements and weddings, they don't seem to care or understand how important this is for a bride. I would attach pictures, but I still don't have my ring back....”
“My boyfriend got me this ring for my engagement. Less than one day later, when I took a closer look at the ring, I noticed staining on both sides of the band. I chatted with 'live chat' who told me to call. I called, and was told I'd need to send it back for up to a month. I repeatedly asked to speak to a manager, and one was assigned, but she continued to dodge my calls and requests to talk. Once she finally called me back, she lied to me about expediting the order and providing updates. Like I said, a beautiful ring, but not worth the trouble. In my opinion, Brilliant Earth lacks quality control and efficient customer service- go anywhere else before they mess up all of your post-engagement plans too.”
“My fiance was very happy and excited about her ring. It was extremely satisfying to search the website and pair the perfect diamond with the perfect setting. The shipping was excellent and it didn't take long at all to receive it. Packaging was professional and still had its own flair. I will be recommending Brilliant Earth to everyone i know! #sweepstakes”
“She loved the ring. Designing was super simple and I was able to return it for a slightly different style very easily. Definitely recommend. #sweepstakes”
“I had a wonderful experience purchasing my engagement ring. My fiance loves how shiny and beautiful the ring is. Would recommend to anyone looking for an engagement ring to buy here.”
