“I got a simple gold band and requested engraving. Ring shipped quickly enough and on time however the engraving that was clearly marked on sales ticket and order confirmation was not done. Now I'm stuck with an unengraved ring that I have 1. to take off and be without for unspecified duration and 2. Send out to California from NJ to be resolved and 3. no guarantee that I will get back same ring and with correct engraving. I was heart-broken to get it this way and that my wedding day had this important piece of our exchange of rings gnawing away in the back of my mind. I'm sure the oversight was related to covid and maybe staffing issues, but where was the quality control measure to guard against this from happening. Maybe I sound like a brat but it's a meaningful piece of jewelry in our eyes. I sometimes ponder just starting over with another company to get a completely different ring so I can just forget this experience. They have offered to add the engraving but at this point, just seems not worth the effort. I haven't checked my receipt to see if I got a refund yet for no engraving...not sure I want to be aware of any more disappointment. Neither recommending or not. Each person is entitled to their own experience.”
“My husband bought me this ring to wear daily so my more elaborate set could have a break. It's so comfortable! I love the weight of the platinum, and the rounded edges don't irritate my fingers at all.
Just make sure you know how delicate it is. It's a very delicate size.”
“My wife absolutely loves this ring. She is creating stackable ring set and this is the third ring from your company Brilliant Earth, thus far. Customer service is very helpful. The quality of the ring outstanding. I am sure we will be purchasing more rings from you in the future. I highly recommend this company to anyone looking to purchase rings.”
