“Never Received package. Bruna making me jump through hoops to get a refund or replacement when they should be working with DHL to resolve the issue. I paid for the item, have not received it, and have notified both Bruna and DHL. I should have to continue "proving" I did not receive the item.”
Hi there,
we’re very sorry that your package didn’t arrive, especially as the earrings were intended for such a special occasion. 💛 We completely understand how disappointing and frustrating this must have been.
We have already issued a full refund for your order and sincerely apologize for the inconvenience caused throughout this process.
All the best,
Your BRUNA Team
04.10.2026
Hi,
we’re truly sorry that you had to go through this experience, especially as your earrings were meant for such a special occasion. 💛 We completely understand how disappointing and frustrating this must have been.
We sincerely apologize for the inconvenience caused during the delivery investigation. A full refund for your order has already been issued.
We hope we’ll have the opportunity to provide you with a much better experience in the future.
All the best,
Your BRUNA Team
