“I couldn't figure out how to apply it, saw the twist to open, but can't tell if the product is actually coming through the brush. 3 stars for optimism but not a great first or second impression.”
Thanks for your feedback. Our brushes can seem a little tricky at first, but then once people get the hang of it they usually love them, so we want to be sure you are familiar with how the brush "opens" so that powder can dispense. Our brushes are made with a locking system that keeps the brush from dispensing powder when you don't want it to, like when it's in your bag or purse.
Please turn the brush into the OPEN position. The blue portion of the brush with the writing on it clicks to the left to open the brush and to the right to close. This helps prevent leakage and accidental spills.
Once it's in the OPEN position, remove the purple cap, slide the blue bristle cover down and while holding onto the base give it a good couple of shakes/flicks of your wrist (like shaking an old thermometer).
Then check for powder in the bristles.
Here's a short video to demonstrate:
https://www.youtube.com/watch?v=JoULoeluM6Q
Thank you,
Brush On Block
“I’ve only been using it for about a week on my kids, but so far they love putting it on. Liquid sunscreens were a battle with my 3 y/o, but now he giggled while I apply it. It’s super easy, not greasy, no white tint on the skin and so far no sunburns or issues. The only thing that’s hard is knowing they’ve applied it everywhere since it is translucent. I definitely have to monitor and help apply the spots they don’t go over on their own. I’d definitely buy again.”
“No fuss application and it doesn't irritate my stepdaughter's extremely sensitive skin! We have tried a plethora of different sunscreens and this is by far her favorite”
“I am really having trouble getting the product to dispense. I bought two and neither give me confidence that my kids have adequate sunscreen coverage because I can barely see any product coming out.”
Thank you for writing. Sorry you’re having trouble! Here are some tips to get the powder flowing. First, make sure you are clicking the brush into the “open” position. Next, give it a good shake to get the powder down through brush for the first time. You should be able to see the powder in the bristles of the brush. Here’s a helpful video demonstrating that: https://youtu.be/m6405kxTAgE
If you’re still having trouble, then you may have a faulty brush, and we will replace it with a functioning brush at no charge. Please email us at customerservice@brushonblock.com.
