“The brooch itself is beautiful. Its the very poor quality of the pin. The pin is in no way secure and its only a matter of time before it gets lost. It has fallen from my coat twice and luckily I noticed it. If I can't wear it it's pointless having it.”
Hi Catherine,
Thank you for your feedback and I’m sorry to hear about the issue with the pin securing the brooch. I understand how concerning it is when a beautiful item doesn’t perform as expected, especially when it poses a risk of being lost. Your comments are very valuable to us, and we will consider them as we strive to improve our quality.
We appreciate you sharing your experience, and I hope we can provide you with a better shopping experience in the future.
Warm regards,
Team Carrolls Irish Gifts
“Came quick
Well packed
And a very beautiful broach
Have bought from many times now and will again
No complaints from me
KEEP UP THE GOOD WORK
Happy Christmas and New Year to you all”
