“All the glasses are in poor condition. They have visible blemishes on the glass. Three glasses will need to be replaced – one is cracked, and the other two glasses, in addition to the blemishes, have crooked bases that cause them to wobble. The glasses are not suitable as gifts; some are for commercial use only. This is the first time we've received these glasses in such poor condition.”
Hi Anna,
I’m truly sorry to hear about the condition of the glasses you received. It's disappointing when products don't meet expectations, especially when they are intended for special occasions or gifts. Please know that we take quality issues seriously and your feedback will help us address these concerns moving forward.
Thank you for bringing this to our attention, and we hope to provide you with a much better experience in the future.
Warm regards,
Team Carrolls Irish Gifts
