Guinness Pint Glass & Guinness Bottle Opener Gift Set Reviews

3.9 Rating 7 Reviews

Brand: Guinness
Pint Glass & Bottle Opener Magnet

Engraving Instruction:

Engrave your personal message (unable to engrave symbols or emojis)
Please allow 1-2 working days for items to be engraved
Personalised items are non-returnable
Engraving font type may not match that shown in the photo
Orders placed on Friday, Saturday or Sunday will be engraved on Monday and shipped on Tuesday
For large volume orders or orders where you have a close deadline, please contact us to confirm that we can provide this for you

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“Horrendous experience. Ordered this item about 3 weeks ago and still not idea where it is. It was held up in customs for a week after ordering even though there was nothing to be declared as it contains 0 alcohol. I am not happy and want my money back.”

Helpful Report

Posted 2 years ago

Dear Fire,Thank you for taking the time to share your experience with us regarding the Official Guinness Gift Set With Pint Glass & Bottle Opener. We truly appreciate your feedback, as it helps us identify areas where we can improve. We sincerely apologize for the delays you have encountered with your order. We understand how frustrating it must be to have ordered the item three weeks ago and still not receive it. It is disappointing that your package was held up in customs, especially when there was no alcohol to be declared. This is certainly not the level of service we aim to provide, and we apologize for any inconvenience caused. We value your satisfaction as our customer, and we would like to make things right for you. To better assist you and resolve this matter, could you kindly provide us with your order details or contact our customer support team? We would like to investigate this further to ensure it does not happen again and find a suitable solution for you. Once again, we are truly sorry for the inconvenience caused and thank you for bringing this to our attention. We appreciate your patience and look forward to the opportunity to make things right.

Posted 1 year ago

Angela Bourke

Verified Reviewer

“Again part of my home made hamper. Recipient was very pleased with the quality”