“The ring which I purchased for my grandson is lovely, however, my order was overlooked and it wasn't until I emailed to follow up on my order that I was informed that it had unfortunately been overlooked but was being pushed through. This was extremely disappointing as I had purchased it for his birthday and due to this error was late for his birthday.”
Thank you so much, Tricia, for your 4-star rating and review on our Grá Collection Silver Plated Trinity Design all Round Ring. We truly appreciate your feedback and support.We would also like to sincerely apologize for the oversight and the inconvenience caused. We understand how disappointing it must have been to receive your order late, especially when it was intended for your grandson's birthday. Our team is truly sorry for the delay and any frustration it may have caused.
Rest assured, we have taken this matter seriously and are actively working on improving our processes to ensure such incidents do not occur in the future. Your feedback is invaluable to us, and we appreciate you bringing this to our attention.
Once again, thank you for your kind review, and we hope that despite the delay, your grandson enjoys the lovely ring. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help.
Thank you so much for your 5 star rating of the Grá Collection Silver Plated Trinity Design all Round Ring. We appreciate your feedback and are glad you think it is beautiful to wear.
Kindest regards,
Customer Care
