Hi Jillian,
I’m so sorry to hear that your Celtic Tree of Life Ceramic Mug arrived damaged. I completely understand how disappointing this experience must be, especially when you were looking forward to using it. We strive to ensure our products are well-packaged for a safe journey, and I regret that we missed the mark in your case.
I can see that you have already been in touch with our team. Your feedback is vital to us as we work to improve our packaging processes. Thank you for your understanding, and we hope to make this right for you.
Best regards,
Customer Care.
“Lovely mug. Bought as a replacement as unfortunately we dropped one of the mugs we purchased when visiting Ireland. Only drawback was the postage to England was more than the price of the mug.”
Thank you so much for your wonderful 5-star rating of our Celtic Tree of Life Ceramic Mug! We truly appreciate your support and are delighted to know that you are satisfied with your purchase.
“Beautiful, sturdy mug. When one of them didn’t make it through shipping it was replaced quickly by sending a picture of how it came. My experience with Carrolls Irish Gifts was wonderful! Thank you!!!”
Dear reviewer, Thank you so much for taking the time to rate our Celtic Tree of Life Ceramic Mug with 5 stars! We truly appreciate your kind feedback and support.
We are delighted to hear that you found the mug beautiful and sturdy. Our team takes great care in ensuring the quality of our products, and we are thrilled that it met your expectations.
We are sorry to hear that one of the mugs did not make it through shipping, but we are glad that we were able to quickly address the issue by replacing it. We understand the importance of receiving items in perfect condition, and we always strive to provide excellent customer service.
We are grateful for your positive experience with Carrolls Irish Gifts, and your words truly mean a lot to us. If you ever need any assistance in the future, please do not hesitate to reach out.
Once again, thank you for your 5 star rating and for choosing Carrolls Irish Gifts. We look forward to serving you again in the future!
