“Unfortunately one of these mugs arrived broken. I tried to email but got no reply . I have friends arriving from Scotland on 11th august and really wanted this as a gift”
Hi Eva,
I’m truly sorry to hear that your mug arrived broken and that you didn’t receive a response to your email. It’s disappointing when things don’t go as planned, especially for a gift that you were looking forward to sharing with your friends. Your experience matters to us, and I assure you we’re working to improve our communication and service.
Thank you for bringing this to our attention, and I hope we can provide you with a better experience in the future.
Kind regards,
Team Carrolls Irish Gifts
