“I ordered this particular phone ring on March 26th, 2024. Order# 1152160
The ring has already fallen apart. All the teeny tiny screws came out of the ring and I was only able to find 2 of them.
It bothers me that I paid $30 for this product, and it only lasted until June 3rd 2024.
I ordered another in hopes the one I had was defective. I ordered a different color and style.
This is horrible. Case Mate is already expensive and I hoped that it was due to quality, but so far I am pretty let down.”
Hello!
We're sorry to hear about your experience. This certainly does not seem normal. If you still have the original Ring Stand, it is covered under a 1-year warranty! You can always check the warranty our products shown on the product page. To get started, you can start a claim through our Warranty Portal. All you will need a photo of the defective product and your order number to start a claim. If you need any assistance, feel free to Contact Us or reach out by chat.
Kind regards,
Case-Mate
“Beautiful product but magnet is not strong enough. Ring can slide off. I never drop my phone and I almost did a few times so product can't be trusted to keep my phone safe. If the magnet was improves, I would give it 10 stars.”
