Hello,
Thank you for your feedback! We're sorry to hear something has happened. This is not normal for our Phone Charms! Luckily for you, this product has a 1 year warranty from date of purchase! To start a claim, please reach out to our Customer Service team by chat or the support page at the bottom of our site.
Kind Regards,
Case-Mate team
“Love it! I have 2 others the pearls the gold chain and the ivory & onyx. I bought this ivory & onyx for my BFF she loved it when she saw it on my phone! Guess what she’s getting for Christmas!”
