“I wrote a great review about this bag as it was beautiful and functional. I actually bought one for a friend. Unfortunately my zipper broke within a week of owning it and the company will not respond to my request for replacement or refund. My friend’s bag is still working great!”
Hi ChristiK,
Thank you for letting us know about this! Please allow some time for our Customer Service team to respond to your email. They respond in the order that they receive emails, so sometimes if you email us to follow up it puts your message back at the bottom of the list. We apologize for any delay in response from our team, but I can promise we will be glad to make this right for you! Please make sure to also check spam for our reply as well. Sometimes inboxes will put our responses in that folder. I will send this feedback to our engineering team as well for them to investigate further. We always strive to improve our products when issues like this arise.
Kind Regards,
Case-Mate Team
“This thing is GREAT. I added 2 little ice packs and a 12 pack and it was still cold over 24hrs later. Great quality and worth the money and of course... SO FREAKIN cute”
Hi Randi!
Thank you so much for your review! We did a lot of testing to make sure we made a high quality product for our amazing customers. Make sure to tag us on social if you take this on any fun adventures! If you have any questions, our Customer Service team is an email or chat away.
Kind Regards,
Case-Mate Team
“I ABSOLUTELY LOVE MY COOLER! This summer has been really hot so now I take my cooler everywhere! The color is is sooooo pretty. People stop to ask what is that ? My cooler ☺️”
“I’m absolutely obsessed with this cooler tote! The colors are so pretty and really stand out, and I got SO MANY compliments when I brought it out to the lake. It’s super spacious and fits all my drinks, food, and snacks! I love the soap bubble collection. It's so high quality, and all my water gadgets all match perfectly:)”
“I have been looking for a replacement for my YETI tote cooler with a magnetic close. The YETI is difficult to use due to the magnet closure. I saw this cooler and thought it would be a great replacement. Delivery was very fast, quality of the cooler is better than the one I am replacing with an easy zipper closure, easy to fill and perfect for many uses.
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