“Love the look, but it broke after 5 weeks. The finger loop broke off at the lever point. Really disappointing for the cost versus other options—higher cost, lower quality. Not usually what I expect from Kate Spade branded merch.”
Hello!
Thank you for your feedback. We're sorry to hear about what happened! This certainly does not sound normal. No worries, as this is under a 1 year warranty! Please reach out to our Customer Service team for any assistance or you may also use our Warranty Portal on our website!
Kind Regards,
Case-Mate Team
