“I placed this order on December 31, 2025, however the items did not arrive until Wednesday January 28, 2026. Shipping was only confirmed on January 22, 2026.
As I work overseas, my intention was to receive the order while I was home on leave and take the items back with me. Unfortunately, the delivery occurred after I had already departed, making the order unusable for its intended purpose.
This is the second time I have been let down by shipping. On a previous order, I paid for express shipping to Fiji, yet the delivery still took weeks. I also opted for express shipping rate and later advised that the delay was due to stock not being held in the warehouse. While I understand stock constraints, in that case the express shipping charges should have been removed.
I was seriously considering Chef Works uniforms for my entire team, which is why I ordered multiple styles for sampling and wash testing. Based on these repeated shipping issues, my confidence in your delivery process is now extremely low, and I will be looking at alternative suppliers moving forward.”
Hi there. Thank you for taking the time to share your feedback. We’re sorry to hear this order didn’t arrive within the timeframe you were hoping for.
For clarity, the items purchased were clearly marked as 7–10 business days for dispatch at the time of ordering, and your second order was placed during our holiday closure period, which was also noted on our website. Once processing resumed, the order was dispatched shortly thereafter, with final delivery timelines impacted by NZ carrier delays outside of our control.
We understand how frustrating timing issues can be, particularly when ordering around travel plans, and we appreciate you sharing your experience. Your feedback has been noted and helps inform how we communicate delivery expectations going forward.
