Thank you for taking the time to leave your feedback.
We're sorry to hear that our showroom booking policy was frustrating. We do require appointments for showroom visits so we can ensure a member of our team is available to provide dedicated assistance during your visit. It also allows us to confirm that the items you'd like to view are available, helping you avoid making an unnecessary trip if they're not currently in stock.
As our showroom can become quite busy, appointments also help us manage customer visits and ensure everyone receives the time and attention they need.
We appreciate your feedback and will take it into consideration as we continue to improve our customers' experience.
“Springfield jackets are always the best... amazing colour range available...
Finally found the same aprons I've been using daily for 8 years... looking forward to replacing all of them...”
Wow, thank you Chef Benson! Eight years of daily apron action is an incredible compliment, and we’re so stoked to hear you’ve finally found your favourites again! 👨🍳
Your support means the world, and we think you’re going to love the latest Lockharte colours that have just landed… sounds like it might be time for a fresh new lineup! 😉🔥
Thanks for your lovely feedback! It means a lot to hear that our team made such a positive impression. We really appreciate you taking the time to leave us a review! 🙌
“Terrible service! Bought a product a MONTH ago and still waiting for it to arrive. No updates, no communication from the seller. I contacted the customer service 2 times, but they never find any solution. Not recommend 😕. I don’t have any images because I’m still waiting the product has been delivered”
Hi Fabiano; Thank you for your feedback, and we’re very sorry for the frustration this delay has caused.
Your order was placed on 08/01, and we acknowledge that there was an internal dispatch error earlier in the process, for which we sincerely apologise. We can confirm that the full order was dispatched on 30 January and is currently in transit.
As this is an international shipment to New Zealand, delivery times can unfortunately be longer than expected, and NZ Post is currently experiencing delays outside of our control. Once dispatched, transit time is managed by the courier.
We appreciate your patience and hope your order arrives with you very soon. Please don’t hesitate to respond to our open thread if we can assist further.
“Chef works Australia is a joke.
I paid express postage only to wait 4+ weeks for my items.
All items are sent from an overseas warehouse not from Australia.”
Hi Shilo — we’re sorry to hear you were disappointed with your experience.
Your order was placed during our New Year closure period, and the item purchased is not stocked in Australia, which can impact delivery timeframes. Once we reopened, your order was dispatched within two weeks.
We understand delays can be frustrating and appreciate you taking the time to share your feedback. If you’d like any further support, our Customer Experience team would be very happy to help.
“I been buying this particular style of pants for years since it's very light comfortable and plus nice fits for small figure chef like me, but recently i bought 2 new pairs and one pair 3 months ago quality and fitting completely different than what it used to be. Bought one size up since i gained bit of weight but it just end up being too baggy everywhere and no shape at all. Feels plastics compare to the other pants i have not very happy”
Thank you for taking the time to share your concerns. We’re sorry to hear that the recent pairs did not meet your expectations in fit and feel, especially after your long-time experience with this style. Your feedback is important to us, and we take concerns about consistency and quality very seriously. Please feel free to reach out to our customer support team so we can better understand the issue and explore options to assist you.
20+ years?! We're seriously impressed. Thanks for sticking with us and giving those comfy, baggy legends the love they deserve. Here’s to many more years of kitchen comfort! 🏆👖
“Good product but delivery. The tracking system by Shop is suck, I can not track my parcel and I pay for express shipment but I got 9 days after orderes”
