Thank you for taking the time to leave your feedback.
We're sorry to hear that our showroom booking policy was frustrating. We do require appointments for showroom visits so we can ensure a member of our team is available to provide dedicated assistance during your visit. It also allows us to confirm that the items you'd like to view are available, helping you avoid making an unnecessary trip if they're not currently in stock.
As our showroom can become quite busy, appointments also help us manage customer visits and ensure everyone receives the time and attention they need.
We appreciate your feedback and will take it into consideration as we continue to improve our customers' experience.
“Terrible service! Bought a product a MONTH ago and still waiting for it to arrive. No updates, no communication from the seller. I contacted the customer service 2 times, but they never find any solution. Not recommend 😕. I don’t have any images because I’m still waiting the product has been delivered”
Hi Fabiano; Thank you for your feedback, and we’re very sorry for the frustration this delay has caused.
Your order was placed on 08/01, and we acknowledge that there was an internal dispatch error earlier in the process, for which we sincerely apologise. We can confirm that the full order was dispatched on 30 January and is currently in transit.
As this is an international shipment to New Zealand, delivery times can unfortunately be longer than expected, and NZ Post is currently experiencing delays outside of our control. Once dispatched, transit time is managed by the courier.
We appreciate your patience and hope your order arrives with you very soon. Please don’t hesitate to respond to our open thread if we can assist further.
“Good product but delivery. The tracking system by Shop is suck, I can not track my parcel and I pay for express shipment but I got 9 days after orderes”
