“Excellent customer service! My ChessUp 2 developed an issue where none of the lights would turn on. The support team responded quickly and helped me troubleshoot over email. When that didn’t resolve the problem, they sent me a return shipping label so I could send the board in for repair. Within about a week, they had fixed it and shipped it back. The whole process was smooth, and everything is working perfectly now. I’m very happy with the service!”
“Amazing product! The concept itself is exactly the thing the chess world needs, and Bryght Labs executed it extremely well. I have been with it since beta testing, and it is constantly improving, and the team is super supportive - mine had a few lights that stopped working for some reason, and they replaced it within a week. Would highly recommend.”
“The chessup team responded quickly when we had a issue. We sent it in to be repaired and it was returned very quickly without any issues. It works great now. Excellent customer service.”
