“Fantastic class! We booked this class as our second class for my Mum’s 76th birthday and had an amazing time!
Kneading the dough and learning about all the natural vegan colourings was very interesting and super relaxing!
Katheryn is an amazing teacher, very patient and communicates with very clear instructions!
We will absolutely be back to learn more! Thank you so much for this memorable experience!
Thank you also to Forrest for the amazing photography!”
“My daughter and I had a great time making Wagashi. The teacher made it a fun experience for us. She also gave my daughter a special Christmas gift. Thank you! Highly recommend.”
“Formal Feedback and Complaint
As a participant who has attended numerous professional culinary training courses, I was extremely disappointed with the overall experience of this class. I believe the course demonstrates serious deficiencies in time allocation, course design, teaching conduct, and fee transparency, and I am submitting this feedback for formal review.
1. Unreasonable Time Allocation and Substitute “Instructor-Made” Products
The course attempted to cover six wagashi items within a 90-minute session, which is an unrealistic expectation for complete beginners. As a result, the wagashi that could not be completed during the class were made by theinstructor and provided to students to take home.
This practice does not reflect genuine learning outcomes and feels more like a symbolic or “consolation” product rather than the result of hands-on learning. It significantly undermines the educational value and professionalism of the course.
2. Poor Course Structure and Mismatch Between Content and Value
The course materials failed to cover the most fundamental and essential component of wagashi-making — basic dough preparation — and instead focused only on basic decorative techniques. Such techniques are widely available for free on online platforms such as YouTube and lack depth or progression.
Considering that students travelled up to two hours to attend an in-person class, the instructional content provided was not commensurate with the time, effort, or cost involved.
3. Unprofessional and Non-Inclusive Teaching Attitude
During the session, the instructor demonstrated a lack of openness and inclusivity, refusing to accept reasonable questions, feedback, or suggestions from participants. Any form of inquiry or critique was dismissed, with the instructor proceeding entirely according to personal preference. This approach is inconsistent with acceptable professional teaching standards.
4. Non-Transparent and Inconsistent Pricing
In this course, four participants paid a total of approximately AUD 400, while another participant paid only AUD 85 for the same session.
No prior explanation, public pricing structure, or justification was provided regarding this discrepancy. There was also no clarification as to whether different fees corresponded to different content, duration, or entitlements. This lack of transparency raises serious concerns regarding fairness and consumers’ right to clear pricing information.
In conclusion, this course fails to meet reasonable expectations in terms of educational quality, instructional design, and commercial transparency. I am highly dissatisfied with this experience and do not recommend the platform continue to authorise or endorse this course.
I respectfully request that the platform treat this complaint seriously and conduct an appropriate review.”
“I had an enjoyable lesson with Kathryn on the Wagashi Making Class. Kathryn is very patience, very polite and very thorough with the way she taught in making the wagashi. Instructions were very clear and everything was provided for the class. The centre was very relaxing and comfortable. Thank you Kathryn for the wonderful lesson.”
“This class was very fun! Our teacher was very welcoming and patient with us and it was interesting to learn the techniques and tools used to make the Wagashi. She started with the easiest one so we could ease into it and her instructions were easy to follow. I would even recommend it for children as a fun activity to do. The end result is almost too pretty to eat!”
